Student Support Advisor — Remote & Wellbeing

Student Support Assistant

Location: Brighton

Salary: £25,640 – £27,040 per annum

Our client is more than just an educational institution; they are a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, they offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Their commitment to excellence in creative arts education sets them apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields.

As a Student Support Assistant, you’ll be part of a centrally coordinated, digital-first support service, helping students access the information, guidance and support they need throughout their time at the University. Acting as a first point of contact, you’ll respond to enquiries across a range of channels, provide timely and accurate information, assess student needs through triage processes, and connect students with the appropriate support, resources and services.

• Respond to student enquiries via email, telephone and digital channels, ensuring a timely and professional service.
• Provide first-line support to students seeking practical, pastoral or wellbeing-related guidance.
• Use agreed triage processes to assess enquiries and identify appropriate support pathways.
• Signpost and refer students to relevant University services, self-help resources or external support where appropriate.
• Recognise indicators of risk or vulnerability and elevate concerns in line with safeguarding procedures.
• Deliver calm, student-centred support that helps students feel informed and supported.
• Contribute to student communications and the maintenance of digital information and support resources.
• Maintain accurate, confidential and timely records using University systems and case‑management processes.
• Work collaboratively with colleagues to ensure effective enquiry management and service delivery.

• Experience in a customer-facing, administrative, communications or support role.
• Strong written and verbal communication skills, with the ability to communicate clearly and professionally.
• Experience supporting young adults or service users within a pastoral, wellbeing or support-focused environment.
• The ability to respond to sensitive situations with empathy, professionalism and sound judgement.
• Strong organisational skills, with the ability to manage multiple priorities and work accurately under established processes.
• Confidence using digital systems and online platforms, with a high level of attention to detail.
• The ability to work independently while contributing effectively within a remote or distributed team.
• An understanding of confidentiality, safeguarding and professional boundaries.
• A collaborative approach and a commitment to providing an inclusive and positive student experience.

Our client has two Student Support Assistant positions available: one full-time role (37.5 hours per week) and one part-time role (30 hours per week). When submitting your application, please let them know whether you would like to be considered for the full-time role, the part-time role, or both opportunities.

They are a values‑led organisation, meaning their core values underpin all that they do:

Believe in Everyone, Challenge the Norm, Grow Together, Do The Right Thing, Own It.

• 25 days holiday per year (FTE)
• SMART pension
• A comprehensive benefits package

They continually strive to create a culture of inclusivity so that they truly represent their diverse communities. They particularly welcome applications from people of colour who are underrepresented in their organisation.

They are committed to promoting the safety and welfare of their students therefore, all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy.