Housing Options Officer

Location: Shropshire

Housing Options Officer Watford 3 days a week in the office - 2 days working from home Competitive rates Providing a front-line customer focused service to meet the housing needs of people who need housing advice, are threatened with homelessness or who are homeless as required by The Homelessness Reduction Act 2017. Managing demand for the council's housing services by managing expectations while offering advice and assistance, to prevent homelessness, or access the full range of alternative housing options.

Acting as a caseworker, holding a caseload of clients who approach the council with a housing issue. To provide advice and assistance to help the client resolve their housing issues through the production of a personal housing plan. Ensure the council meets its statutory duty in providing the above, with particular reference to the Housing Act 1996 Parts VI & VII, the Homelessness Act 2002 and the Homeless Reduction Act 2017.

Ensure that all housing and homelessness applicants receive the best possible customer focused service from the department and that statutory and non-statutory targets and deadlines are met in relation to casework and client contacts. Develop specialist knowledge and act as champion for a specific service area, Eg, mental health, care leavers, domestic abuse etc. Carry out interviews, investigations and, where appropriate, home visits in respect of households who present to the council with housing need.

Work with the client to produce a personal housing plan, keep plans under review and liaise with the client to ensure the plan is followed. You need previous experience of doing this role.

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