Family and Carer Ambassador

Family and Carer Ambassador

The closing date is 02 August 2026

Please note you must have right to work in the UK to apply for this position.

Due to current Home Office Guidelines, we are unable to sponsor this job role.

As a Family and Carer Ambassador, you will provide practical and emotional support to families and carers of those with complex mental health needs. You will also offer advocacy to ensure that the families / carers and patients' needs and views are heard and acted on, whatever their communication needs are. You will identify and address cross organisational challenges. You will work closely with key agencies across the health, education, social care and voluntary sector;

this will also include links with adult services where either there are requirements for transition planning to adult services or where the families / carers are receiving adult service support.

To be successful in this role, you must be proactive and compassionate, have a great eye for detail, excellent organisational skills and strong communication skills. You must be passionate and sensitive about effecting change, and empowering patients, families and carers. This is a new post; therefore, although having clear parameters and expectations, there will be opportunities to shape and influence the role and build and develop important relationships with stakeholders and partners.

Lived experience is a key aspect of this role.

What is lived experience?

It is the knowledge and understanding you get when you have personally lived through something.

Examples of lived experience:

• being a carer to family or friends
• extensive experience of working on a ward
• been service users

EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;

• Season Ticket Loans
• NHS discounts for staff
• Excellent Training facilities and opportunities
• Buying and Selling annual leave scheme
• The opportunity to work bank shifts and expand knowledge and experience in other areas
• Salary Sacrifice schemes including lease cars and Cycle to Work
• Day One Flexible Employer

The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment.