Scheme Manager

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.

£24,654 - £25,416 per year

35 hours per week

We are looking for a Scheme Manager to join our Independent Living Service Team which consists of Housing Officers and Scheme Managers. In this role you will be responsible for the day‑to‑day management of the scheme ensuring there are no risks to the residents or assets in the scheme. The role offers an onsite presence and encourages residents who are either elderly or vulnerable to live as independently as possible.

We are looking for enthusiastic, hardworking individuals who put the resident first and can work independently using processes to ensure the scheme is well managed and run efficiently.

• Completing weekly wellbeing calls to residents who require this service at the scheme and making safeguarding referrals when required.
• Signing up new tenants and carrying out visits where required.
• Completing compliance testing including fire alarm checks and water temperature checks.
• Reporting any hazards and supporting the repairs of these to ensure communal areas are kept free.
• Referring residents to support agencies when required and helping them access the different services available to them.
• Dealing with low level anti‑social behaviour complaints within the scheme and resolving resident disputes.
• Travelling to other schemes to provide cover for colleagues in the local team as required.

• Experience of working with older people in a support capacity and understanding their individual needs or similar.
• Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths.
• Meet all legislative and regulatory requirements for housing services activities to ensure clean and safe homes for the Group's customers, including undertaking compliance testing, risk assessments and scheme inspections and ensuring faults are reported and monitored.
• Ability to manage workloads and meet deadlines.
• Effectively manage relationships with key stakeholders, service providers including contractors and residents, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately, including consultations for service improvements and resolving problems or setting in motion means of resolution, ensuring customers are kept informed.
• Experience of resident involvement and community care values would be an advantage.
• Basic knowledge of Microsoft applications including Word, Excel and Outlook.
• Occasional travel may be a requirement of the role; therefore a full valid driving licence is essential.

We are a not‑for‑profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives.

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata).
• A pension scheme with employer contributions from Sanctuary.
• Life Assurance.
• Employee Advice Service including counselling.
• Cycle to Work scheme.
• Voluntary health plans.
• Employee discounts.
• Wellbeing support and tools.
• Employee recognition scheme.
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues.

Role salary is £24,654 (rising to £25,416 after 12 months, subject to satisfactory performance). The full time equivalent salary for this role is £26,415 based on 37.5 hours per week rising to £27,232 after 12 months service and subject to satisfactory performance.

Closing Date: 26 July 2026

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you. Contact: hous

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Housing Association, an exempt charity.