Senior Housing Solutions Officer

This an exciting opportunity to join Runnymede Borough Council as we continue our positive work preventing homelessness and ending rough sleeping in the area. As the Housing Solutions Officer, you will:

• Carry out initial assessments of individuals' circumstances
• Provide tailored advice to enable the applicant to resolve their housing difficulty
• Confirm the duties the Council owe to the applicant in writing
• Continually review and update the advice and support we are able to provide to the applicant
• Provide a full housing solutions service, offering advice and assistance
• Make enquiries to satisfy yourself of the facts of the application
• Make lawful choices in accordance with the legislation
• You will have a manageable level of cases
• Quality check and provide case sign off
• Deputise for the Housing Solutions Manager
• Hybrid working 3 days in the office, 2 days working from home
• Flexible working and Flexi-leave
• 29 Days annual leave, plus bank holidays
• Excellent Pension Scheme
• Free Parking
• Training and development opportunities
• Payment of one professional membership per annum
• Cycle to work + further related discounts
• Season ticket loan
• Health insurance plan after 1 years’ service/ Dental after 3 years' service
• Employee Assistance Programme (EAP)

Please note that Runnymede Borough Council is currently undertaking a pay and grading review, which is expected to be implemented during the summer. The successful applicant will be appointed under the Council’s current grading and salary structure and, following implementation of the new framework, will be assimilated into the revised pay structure in line with all existing employees.

This grading in the new pay structure for this role will be RBC6 £ 42,957 to £46,956.

You will be joining a supportive, friendly team and will reporting directly to the Housing Solutions Manager. We are looking for a capable and ambitious individual to join our team who can provide excellent customer service to support us to continue delivering first class housing solutions services. We are looking for exceptional candidates with a range of skills including:

• Excellent working knowledge of the Housing Act 1996 (as amended)
• Proven experience of carrying out detailed assessments
• Coaching skills to support and develop staff
• Good quality communication, both verbal and written
• A team player
• Encourages strategic thinking
• Able to work well under pressure
• Excellent Organisational Skills
• Confident in working in a multi-disciplinary environment