Housing Support Officer

Location:
Aberdeen City

Salary up to £29,856.80 per annum Including company vehicle and fuel card or £3,500 company car allowance

Contract:
Full time – Permanent, 40hrs per week, Monday to Friday

There is an expectation that any candidates will need to undertake OOH duties.

This will be for 1 week out of 12.

This includes being on ‘standby’.

This is paid at £30 per weekday and £50 weekend day.

There may be a requirement to attend properties or/and service users during OOH.

This is paid at x 1.5

Mears provides temporary accommodation to asylum seekers whilst their claim is being assessed in three regions:
Northeast, Yorkshire and Humber, Northern Ireland, and Scotland. Mears work in partnership with central and local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs.

Annual salary: up to £29,856.80

Location:
Aberdeen City

Salary up to £29,856.80 per annum Including company vehicle and fuel card or £3,500 company car allowance

Contract:
Full time – Permanent, 40hrs per week, Monday to Friday

There is an expectation that any candidates will need to undertake OOH duties.

This will be for 1 week out of 12.

This includes being on ‘standby’.

This is paid at £30 per weekday and £50 weekend day.

There may be a requirement to attend properties or/and service users during OOH.

This is paid at x 1.5

Mears provides temporary accommodation to asylum seekers whilst their claim is being assessed in three regions:
Northeast, Yorkshire and Humber, Northern Ireland, and Scotland. Mears work in partnership with central and local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs.

We are looking for a Housing Support Officer to join our expanding team. This rewarding role focuses on supporting asylum seekers through their right-to-work application process with the Home Office. You will provide both practical and emotional support, address safeguarding and welfare needs, monitor wellbeing, and keep accurate records for compliance. Every day is different, and while the role can be challenging, it is also highly rewarding for someone who is resilient, empathetic, and people focused

This role is responsible for delivering a high-quality housing management and support service to service users, combining property management with person-centred support. The post holder will manage a portfolio of homes within an assigned region, ensuring properties are maintained to contractual standards while safeguarding the welfare and wellbeing of all service users. The role involves coordinating move-ins, move-outs, voids and inspections, monitoring compliance with key performance indicators, and identifying and managing risks.

Through regular assessments and engagement, the post holder will identify service users’ support needs, provide advice and assistance, and work collaboratively with internal teams, external agencies, care providers and community organisations to ensure appropriate support is in place. The role requires cultural awareness, professional boundaries, resilience, accurate record keeping, performance reporting, and a flexible approach, including supporting colleagues and undertaking ad hoc projects as required

• Support asylum seekers throughout their application process, ensuring welfare and safeguarding needs are met
• Provide practical and emotional support to individuals and families
• Identify needs and put in place support packages to promote independence
• Work with vulnerable and diverse client groups, including those with mental health needs or challenging behaviours
• Carry out risk assessments and maintain accurate records for audits and compliance
• Communicate effectively with colleagues, service users, local authorities, and partner organisations
• Maintain professional boundaries while being approachable, empathetic, and supportive
• Work independently, showing resilience and initiative
• Flexible…