Benefits Officer

We are currently recruiting for an experienced Benefits Officer to support a busy Local Authority Revenues & Benefits team.

You will be responsible for the accurate assessment and processing of Housing Benefit and Council Tax Reduction claims, ensuring compliance with current legislation and delivering a high-quality service to residents.

This is a fully remote position with an immediate start available.

📌 Key Responsibilities

* Assess and process claims for Housing Benefit and Council Tax Reduction

* Administer Discretionary Financial Support schemes, including Homeless Prevention Grants

* Ensure all work is completed in line with relevant legislation and local policies

* Maintain accurate records and case notes on the system

* Calculate entitlements and verify supporting documentation

* Handle customer queries across multiple channels (phone, email, written correspondence)

* Work to performance targets and turnaround times

✅ Requirements

* Minimum 3 years’ experience assessing Housing Benefit and Council Tax Reduction claims

* Strong working knowledge of relevant Benefits legislation and procedures

* Experience using Northgate / NEC Revenues & Benefits system (essential)

* Ability to manage a high-volume caseload accurately and efficiently

* Strong numerical and analytical skills

* Excellent communication skills with the ability to engage diverse customers