Support & Recovery Specialist - Hybrid Role

Explore a new location as a Support & Recovery Specialist at ICBC in British Columbia. This hybrid role focuses on customer relationships and recovery planning in a shared case management setting.

ICBC is offering current Support & Recovery Specialists the chance to change their work location while continuing their contributions within the organization. This role emphasizes developing trusting relationships with customers and facilitating their recovery through active communication and support. You'll assess needs, set recovery goals, and ensure accident benefits are delivered effectively.

Key Responsibilities:

• Build trusting relationships with customers in recovery

• Assess customer needs and baseline function levels

• Facilitate delivery of accident benefits to clients

• Create and implement return-to-function plans

• Collaborate with Claims Specialists and healthcare professionals

Requirements:

• Current role as Support & Recovery Specialist

• Strong communication and empathy skills

• Proven track record in relationship-building

• Ability to manage expectations and support recovery

• Familiarity with case management strategies

Support your customers effectively while continuing your journey at ICBC.
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