Advice & Engagement Worker

Overview The

Overview The Advice and Information Service is a national support service for single-parent families and professionals across Scotland. It provides multi-channel advice on a wide range of topics, ensuring accessibility and inclusivity. The Advice & Engagement Worker plays a key role in increasing awareness, accessibility and engagement with the OPFS Advice and Information Service. Working collaboratively with colleagues, partner organisations and professionals across Scotland, the postholder will promote the service, build effective partnerships and improve access to high-quality advice and information for single-parent families.

Working within the OPFS My Life and Me framework, the postholder will provide high-quality advice and information through a range of channels, deliver outreach activities, facilitate online practitioner webinars and advice clinics and build the confidence and knowledge of professionals supporting single-parent families. The role will also identify emerging issues affecting families and contribute to service development, policy and campaigning by highlighting trends and barriers experienced by those accessing the service.

The Advice & Information Service is part of OPFS Support for Families Services, providing holistic support to single parents and their children across Scotland. Our work is guided by the six My Life and Me priority areas Money Health & Wellbeing Home Work, Education & Training Children Relationships Through a person-centred, strengths-based approach, guided by our organisational values of Justice, Equity, Trust, Collaboration and Compassion, we work alongside families to:
Involve them in shaping the support they receive. Strengthen their skills, confidence and resilience. Support them to achieve their goals and aspirations. Influence positive change in their lives and communities. Challenge the barriers and inequalities that impact them. The Advice & Engagement Worker will contribute to these outcomes by increasing awareness of OPFS services, ensuring families can access the right support at the right time, strengthening partnership working across Scotland and empowering both parents and professionals with the knowledge and confidence to navigate services and improve outcomes for single-parent families.