Accommodation Support Worker

Working Hours and Pattern:

35 Hours Per Week. This role operates on a rotating shift basis and includes regular weekend and bank holiday working.

• Day Shift: 8:00am to 3:30pm
• Evening Shift: 2:30pm to 9:30pm
• Night Shift: 9:15pm to 8:15am

Candidates must be flexible and able to work across all shift patterns, including weekends and bank holidays, in line with service requirements.

Full-Time, Permanent

20% Flexibility payment

31 August 2026

11.59pm

Face to Face

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment

Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action

2 References - where possible we require 3 years' history.

this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for an Enhanced Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here ().

We have a policy on the Employment of Ex-Offenders and it is available upon request.

This is a rewarding role which involves direct working with some of the most vulnerable in our society:
Manchester's homeless community. Broom Lane offers Temporary accommodation to singles. Broom Lane is a 15-bed mixed accommodation for individuals with a range of complex/high support needs.

In this role you will support residents to settle into the accommodation, with the goal of moving residents onto more permanent accommodation. You will complete booking in paperwork and benefit claims with residents for both Housing Benefit and Universal Credit when required. You will be allocated as keyworker for a case load of residents to support during their stay at the accommodation.

You will be expected to complete support sessions and signpost residents to benefits agencies, complete referrals to drug and alcohol support services and to mental health services. You will also complete move on work with residents, identify what their support needs are, and complete suitable referrals.

The role can be very fast paced at times and being able to multitask and organise your time is vital. You will have responsibility for the day to day running of the service. All staff are responsible for Health and Safety of the building this includes completing building checks, room checks and welfare checks each day. Staff will also be required to tidy and clean parts of the accommodation, keeping the conditions to a good standard, this includes the cleaning and tidying of rooms when they become vacant, in preparation for re-let.

In addition, there will be emergency incidents that occur on shift at times, that you will be required to deal with. This could be contacting the emergency services for a resident, liaising with professionals about a resident or supporting someone in a time of crisis.

Support staff will also be required to issue eviction notices, written and verbal warnings to residents when required.

You will also be required to complete admin duties whilst on shift, we use multiple systems each day
- Liquid Logic, HPA2, Manchester Move, MAS gateway and programmes on Microsoft Office and Microsoft 365, as well as various spreadsheets to input and retain relevant information. You will also be required to update the handover each shift and ensure the information inputted is accurate and up to date.

This role is part of a 10-week rolling rota and is staffed 24/7 onsite, 7 days a week. The shifts consist of days, evenings and waking nights. There are two cover weeks on the rota, and you will be required to work whatever shift is prioritised at the time. Shift work is crucial to the role and is non-negotiable as shifts are part of the contract, with this you receive a 20% increment on top of the Grade 5 salary.

There is one Team Leader and two Homeless Lead Officers who line manage the team of 10 support workers at Broom Lane as well as two other sites. There is security on site during all shift times at Broom Lane, and two securities during the Night shift.

For an informal discussion, please contact the hiring manager, Joanne shaw, at J to arrange a convenient time to discuss the role.

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