Hotline Response Advocate

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Hotline Response Advocate
Canadian Centre to End Human Trafficking
Work From Home -From Anywhere

closing today (Fri, 21 Aug)
part time
• 28.12/hour + 5% overnight premium, plus a competitive benefits package

Role:Bilingual (French/English) hotline response advocate, full-time and part-time
Employer:Canadian Centre to End Human Trafficking
Employment type:Permanent position
Shift description:

• Full-time consists of 5 shifts/week, 42.5 weekly scheduled hours, 40 weekly paid hours
• Part-time consists of 3 shifts/week, 25.5 weekly scheduled hours, 24 weekly paid hours.

Job location:Remote, must be eligible to work and live in Canada
Reports to:Hotline response managers
Salary:$28.12/hour + 5% overnight premium, plus a competitive benefits package
Start date:Tuesday, October 13, 2026
Mandatory training:October 13, 2026 – October 23, 2026

Founded in 2016, The Canadian Centre to End Human Trafficking (The Centre) is a national charity dedicated to ending all forms of human trafficking in Canada. We work to drive systemic change by partnering with people with lived experience, all levels of government, frontline service providers, and private sector organizations to advance effective, evidence-informed practices. Our work strengthens the national anti-human trafficking movement through education and awareness, policy and advocacy, research and data collection, and the convening and sharing of knowledge across sectors.

In 2019, The Centre launched the Canadian Human Trafficking Hotline, a confidential, multilingual, 24/7 service that supports victims and survivors by connecting them to immediate, local resources of their choosing — including social services, legal supports, or law enforcement if they wish. The Hotline also accepts third-party tips from the public.

The Centre is seeking passionate and skilled individuals to join our frontline team as part-time English-French Bilingual Hotline Response Advocates with the Canadian Human Trafficking Hotline.

While The Canadian Centre to End Human Trafficking is based in Toronto, our work is national in scope, and all positions are remote/work-from-home. The Centre provides the necessary work equipment; however, candidates must have access to a secure internet connection and a private, personal workspace.

The Hotline Response Advocate plays a vital role in providing trauma-informed, survivor-centred, and timely support to anyone affected by human trafficking across Canada.

Responsibilities include:

• Respond to incoming English and French calls, chats, emails, and other signals from survivors, service providers, community members, law enforcement, and government partners.
• Apply hotline response protocols to ensure consistent, high-quality, trauma-informed support.
• Provide emotional support and crisis de-escalation to those experiencing distress or trauma.
• Assess immediate safety concerns and engage in collaborative safety planning when needed.
• Take and assess reports of potential trafficking situations.
• Respond to urgent or high-risk situations and coordinate an appropriate response.
• Assess callers’ service needs and connect them to appropriate referral organizations.
• Offer technical assistance and general information related to human trafficking and available services.

• Maintain clear, accurate, and timely call notes and data in accordance with protocols.
• Contribute to ongoing review and maintenance of hotline records to ensure data quality and accuracy.

• Contribute to the maintenance and development of hotline resources and learning materials.
• Contribute to cross-department projects, as requested.
• Participate, as requested, in internal trainings, onboarding of colleagues, peer-to-peer support, and feedback sessions to support organizational learning.
• Offer and receive peer support to foster a healthy and collaborative team culture.
• Engage in regular supervision, feedback sessions, performance evaluations, and professional development opportunities.
• Demonstrate adaptability and flexibility…