Income Officer

We are currently recruiting for an experienced Income Officer to join a housing team on a temp-to-perm basis, managing a patch of customers across Birmingham and the surrounding areas.
This is an excellent opportunity for an Income Officer who is confident managing a full income collection caseload and wants the opportunity to secure a permanent position.

The Role:

As an Income Officer, you will be responsible for managing rent accounts, reducing arrears and supporting residents to sustain their tenancies. You will manage cases from early intervention through to legal recovery, ensuring a customer-focused approach while achieving income collection targets.

The role offers hybrid working, with 1 day per week working from home and the remaining time spent managing your patch, visiting customers and working with colleagues.

Key Responsibilities of an Income Officer:
Managing a dedicated rent arrears patch across Birmingham and surrounding areas.
Managing the full income recovery process from early intervention through to court action.
Completing affordability assessments and agreeing sustainable repayment arrangements.
Supporting vulnerable residents and identifying appropriate support solutions.
Preparing cases for court and attending possession hearings where required.
Working with internal teams and external agencies to achieve positive outcomes.
Maintaining accurate case records and ensuring compliance with policies and procedures.

About You:

Previous experience working as an Income Officer within social housing.
Experience managing the full income management process.
Experience preparing and progressing cases through court and possession proceedings.
Strong communication, negotiation and problem-solving skills.
The ability to manage a busy patch independently and achieve targets.
A full UK driving licence and access to transport is desirable due to patch-based working.

Additional Details:
Immediate start available.
Temporary role with the opportunity to become permanent.
Hybrid working arrangement with 1 day from home per week.
Patch-based role covering Birmingham and outer Birmingham areas.

If you are an experienced Income Officer looking for your next opportunity, we would love to hear from you.

If this Income Officer role is of interest, please apply or contact (url removed)