Family Information Service Assistant

The Opportunity

Due to internal promotion, we are now seeking to recruit a full-time Family Information Service Assistant.

Salary: NJC Grade 6 £ 27,254 to £28,598 per annum

Contract Type: Permanent

Working Pattern: 37 hours per week, full time, Monday to Thursday 9.00am to 5.00pm and Friday 9.00am to 4.30pm

Location: Northleigh, Chichester, with hybrid working (days in office are currently Tuesday and Wednesday)

Closing date: 15 September 2026

Interview date: 02 October 2026

Are you confident in providing excellent customer service and delivering information, advice and guidance?

Are you empathetic and pro-active when dealing with sensitive issues or challenging situations?

Do you enjoy interacting with a range of customers via phone and email, and helping families to provide the best start in life for their children?

If you are looking for the next challenge in your career, find out more about this fantastic opportunity below.

The Family Information Service is working hard to meet growing demand as we roll out the government’s expansion of childcare. We are looking for a dedicated and enthusiastic individual who prides themselves on their customer service skills, to join us as a Family Information Service Assistant, helping to improve the lives of families across the county.

In this varied and rewarding role, you will use your excellent customer service skills to respond to day-to-day problems and complex queries from the public and partners.

This is a hybrid role, with a mix of office and home-based working. You will need to be comfortable handling frequent phone calls and working at a desk for extended periods.

Key responsibilities of the role include:

• Triage incoming requests directly from families or providers and make an evaluation of next steps, assessing the correct course of action.
• Provide specialist advice on childcare options and funding entitlements.
• Accurately update systems and maintain high-quality records.
• Identify and escalade safeguarding or concerns appropriately.
• Provide advice and guidance on complaints.
• Complete complex financial calculations, identifying any risk of irregularity and flagging it accordingly.
• Help broker childcare places for families facing challenges in accessing provision.
• Create engaging social media content to connect with families, share useful information and promote services.

If you are passionate about making a difference for families and thrive in a fast-paced, supportive environment, we’d love to hear from you.

We are an equal opportunities employer and welcome applications from all candidates, regardless of age, gender, or any other protected characteristic.

We are looking for:

• Superb relationship building with a range of customers and colleagues.
• Interpersonal and communication skills to provide clear and concise information, advice, and guidance.
• Use of own initiative to work independently with a commitment to supporting families.
• A professional approach, as at times you may deal with highly sensitive and confidential matters.
• A reliable, efficient, and flexible individual who enjoys being part of a team.
• Attention to detail.
• Being adept at using IT software confidently.

Please refer to the key skills in your cover letter as these will be used for shortlisting criteria.