Macmillan Welfare First Contact Advisor

Macmillan Welfare Benefits First Contact Advisor

Location:

Home based / Head Office - preferably based within Wales
Salary; £29,000 per annum
Weekly

Working Hours:

35 hours per week flexible (will consider part time hours between 17.5 and 25 hours per week)
Final date to receive applications: 10 September 2026
Job Profile
We’ve an impactful Benefits Advice role that’ll directly make a difference to people affected by cancer. If you’ve got the skills and match our values we’d love to hear from you!
We’re leading a pan-Wales Financial Health and Wellbeing Service that’s got off to a great start! We’re looking for more people skilled in giving benefits advice to join our bustling team as we continue making a difference for those affected by cancer across Wales.
Money & More Cymru is a new financial health and wellbeing service funded by Macmillan Cancer Support and delivered by Tenovus Cancer Care in partnership with organisations across Wales.
The service is designed to ensure that anyone affected by cancer who needs support with welfare benefits, financial concerns or wider wellbeing issues receives the right guidance and advice, tailored to their individual needs.
With your expert specialist knowledge and experience in the Welfare Benefits advice area you’ll be able to apply this within the cancer community at a crucial time for these individuals to meet their needs as a Welfare Benefits First Contact Advisor.
We’re a Wales based charity and signpost across Wales so existing knowledge of the Welsh benefits advice system in a healthcare context would be an advantage.
Interviews at our Cardiff City Centre Head Office on the 21st September.
The Tenovus Macmillan Welfare Benefits First Contact Advisor Role
A maternity cover role up to 1 year that may change due to the nature of the cover.
This is a first line, important and meaningful holistic information and advice-giving role for an experienced Welfare Benefits Advisor. It’s about using information you collect to provide immediate welfare benefits advice and guidance, and/or refer, escalate and signpost seamlessly to other colleagues and services according to client needs.
It’s a rewarding welfare benefits job working with people with a cancer diagnosis. It’s one where you’ll make an immediate difference through your practical and sound advice, existing customer service skills and knowledge and experience in the welfare benefits area.
The role is primarily home based with Cardiff Head Office working welcome. You’ll need to be flexible to commute to Cardiff as required with a higher concentration of days during your induction and probation period for training, support and team interaction on at least a monthly basis.
Working as part of a Financial Health and Wellbeing service, you’ll be making a first line assessment to determine urgency and priority for new client referrals gathering key financial and health information. Your work is mainly done over the phone but may also be in person or digitally where you’ll be advising and making decisions on next actions including giving advice to complete your cases, referring on or escalating the most complex cases.
Service referrals may come from cancer medical professionals or self-referrals from cancer patients. What’s important is you understand the whole picture and gather the right level of financial health information to give appropriate financial benefits advice and signpost to other services from the start of the relationship, so all potential cancer support opportunities are handled professionally.
Our service user experience is key, you’ll make sure the way you work is professional and personable and quality. You’ll be supporting and advising your own caseload of clients with a chronic cancer condition or a life-limiting cancer prognosis so knowledge of working with people with disabilities, people too ill to work or in a distressing situation is something you can comfortably manage in a targeted environment.
The Fit
We’re looking for a team player who is experienced in this type of benefits advice field. You can comfortably manage a busy caseload, glean key information and tailor your communication style in a…