Neighbourhood Officer

Neighbourhood Housing Officer South Liverpool Patch | 2-Month Fixed Term Contract £18 - 23 per hour | Weekly Pay
37 Hours per Week with 1 Day per Week in Liverpool City Centre Office | Home-Based & Community-Based Working.

Hays are delighted to be partnering with a highly respected and community-focused housing organisation to recruit a Neighbourhood Housing Officer on an initial 2-month fixed term contract, with strong potential for extension through Hays.

This is an excellent opportunity for an experienced housing professional who thrives on building positive relationships, managing a diverse housing portfolio, and making a genuine difference within local communities across South Liverpool.

As a Neighbourhood Housing Officer, you will manage a designated housing patch and act as a key contact for residents, delivering a proactive and customer-focused housing management service. You will work closely with tenants, local partners, support agencies and internal teams to ensure neighbourhoods remain safe, sustainable and well-maintained. The role offers a great balance of flexibility, with approximately one day per week based in a modern Liverpool city centre office, alongside home working and regular visits across your neighbourhood patch.

• Managing a portfolio of properties and tenancies across South Liverpool
• Delivering tenancy management services including tenancy audits, starter tenancy reviews and home visits
• Investigating and resolving tenancy breaches, anti-social behaviour and neighbourhood issues
• Managing a caseload of tenancy sustainment and support cases
• Working collaboratively with residents, community groups and partner agencies
• Conducting estate inspections and identifying opportunities for neighbourhood improvements
• Preparing and serving appropriate tenancy notices where required
• Supporting vulnerable residents through early intervention and signposting services
• Maintaining accurate case records and ensuring compliance with relevant legislation and policies
• Driving resident engagement and helping to improve customer satisfaction levels

• Previous experience within a housing management, neighbourhood officer, tenancy officer or housing officer role
• Knowledge of housing legislation and tenancy management best practice
• Experience managing anti-social behaviour and tenancy breach cases
• Strong communication, negotiation and relationship-building skills
• Ability to work autonomously whilst managing a busy and varied caseload
• Excellent organisational and record-keeping skills
• Confidence working with a range of stakeholders, residents and external agencies
• Full UK driving licence and access to a vehicle would be advantageous

• up to 23.54 per hour
• Weekly pay through Hays
• Initial 2-month fixed term contract
• Potential for contract extension
• Liverpool city centre office location
• Opportunity to work for a values-led organisation committed to supporting communities and improving neighbourhoods