Family Engagement and Resource Coordinator

Family Engagement and Resource Coordinator

Regular Full Time Professional Calgary, AB, CA

Salary Range: $58,213.00 To $65,482.00 Annually

At Kindred, we’re convinced the key to living well is healthy relationships with self, family, and others. But relationships are complicated and sometimes we find ourselves in vulnerable places, disconnected from those who matter most.

Kindred’s purpose is to realize the power of human connection, and it shapes everything we do. Whether nuclear or chosen, family is the most important relationship in a person’s life. So, we invest in the special bond between children and those that care for them. We provide road maps toward healing when essential relationships are ruptured. And we understand that accessing timely mental health support can inspire confidence in self and others.

Healthy human connection is possible, and together we can realize it.

Job Title:

Family Engagement and Resource Coordinator

Job Type: Full Time, Permanent Position

Work Arrangement:
Hybrid role, a combination of work from home and in-office

The Family Engagement and Resource Coordinator is a passionate individual responsible for direct service to clients as a first point of contact with Kindred, as well as providing resourcing to agency and community clients. Providing administrative and clinical support through intake functions, this role will also engage in supporting agency wide programs in various other duties as needed. The coordinator will be a skilled customer service provider and resource specialist with experience in a mental health setting.

Being able to work from a strength-based and trauma-informed approach is a key function of this position. The Family Engagement and Resource Coordinator is integral in providing pertinent information of all programming offered within the agency and the community  coordinator will demonstrate a strong awareness and commitment to Kindred philosophy and direction, by working collaboratively with external stakeholders to provide meaningful client service.

This position is full-time with flexible hours, including at least 1 evening per week and infrequent Saturday’s.

• Demonstrate a high standard of care as a welcoming first point of contact for prospective Kindred clients presenting with a range of concerns and seeking counselling services, including individual, couple, and family therapy, parenting services, and referrals to community resources
• Use a relational, trauma-informed, and strength-based approach to engage potential clients in alignment with Kindred’s guiding principle of offering something of value to everyone who contacts the agency
• Assess the unique needs of clients to navigate systems, provide advocacy, support and referrals
• Support the booking of client appointments when needed in a timely, affordable, and accessible manner
• Provide consultation and training to students, interns and staff with a warm, supportive, and non-judgmental approach
• Provide crisis de-escalation, suicide prevention support, safety plan development, and supportive listening to assist individuals presenting with a range of concerns

• Maintain accurate, timely, and complete client engagement records through consistent data collection and entry in the client database
• Maintain resource database and providing agency wide updates
• Maintain strong working relationships with community partners and other agencies within the sector
• Participate in team meetings, peer observations, training, and supervision to support professional development and reflective practice
• Maintain working knowledge of current community resources that work to support the culturally diverse population served
• Work…