Gestionnaire de cas terrain​/Bilingual Field Health Case Manager

Field Health Case Manager – Patient Programs

Company:
Sentrex Health Solutions
, a fully integrated specialty distributor and patient support provider located in Québec. This full‑time position is remote/hybrid with flexibility to travel within the Québec region.

• Coordinate patient support program (PSP) services for patients prescribed medications, including enrollment, coverage through private and provincial drug plans, and timely access to treatments.
• Provide training to clinics and physicians on PSP services, review patient status, and facilitate enrollment.
• Utilize PSP‑related applications to complete reports, enrollment forms, reimbursement forms, and other program functions.
• Schedule and manage weekly clinic visits (or as appropriate) and support PSP dose reconciliation.
• Proactively assess PSP services and recommend improvements to enhance outcomes and quality.
• Maintain accurate data entry of sensitive patient information, report adverse events per SOP, and follow company code of conduct and regulations.
• Act as liaison between field staff, program managers, client personnel, and the Key Account Specialist to deliver optimal PSP service resolutions.
• Complete relevant reports such as timesheets, expenses, mileage, and CRM data validation.
• Additional duties as assigned by the manager.

• Post‑secondary degree required.
• Fluency in English and French.
• 3–5 years of experience in reimbursement and/or patient support programs.
• Experience with reimbursement billing, special access, appeals, and field‑based reimbursement support is an asset.
• Knowledge of private and public reimbursement structures and processes is an asset.
• Experience in the pharmaceutical distribution industry is an asset.
• Professional demeanor with excellent interpersonal, written and verbal communication skills.
• Strong analytical skills, including interpretation of regulation and legislation.
• Customer‑service orientation with problem‑solving and conflict‑resolution abilities.
• Typing speed and proficiency in various computer‑based systems.
• Valid driver’s licence and willingness to travel.
• Dedicated quiet workspace for remote work.

• Competitive salary with generous vacation.
• Wellness program (5 paid well‑being days).
• Paid sick days.
• Comprehensive benefits package including dental, extended health, AD&D, LTD, and life insurance.
• Employee and family assistance program.
• RRSP matching program.

Sentrex Health Solutions is an equal‑opportunity employer committed to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality.