Social Support Specialist - Remote

About the Role

Our client is seeking a proactive and compassionate Social Support Specialist to provide remote assistance to individuals and communities. This role is essential for connecting clients with vital social services, offering guidance, and advocating for their needs across the East London region and beyond. You will utilize digital platforms to assess situations, develop support plans, and facilitate access to resources, ensuring that individuals receive the help they require regardless of their location.

This is a significant opportunity to contribute to social well-being through flexible, technology-driven support.

• Conduct remote needs assessments for individuals and families seeking support.
• Provide information and guidance on accessing social services, benefits, and community programs.
• Develop and monitor individualized support plans to help clients achieve their goals.
• Act as a liaison between clients and service providers, ensuring smooth communication.
• Maintain accurate, confidential client records and case notes.
• Offer empathetic listening and emotional support to clients facing challenges.

• Bachelor's degree in Social Work, Sociology, Psychology, or a related field.
• Previous experience in social services, case management, or client support.
• Strong knowledge of social welfare systems and community resources.
• Excellent verbal and written communication skills.
• Proficiency in using remote communication tools (video conferencing, email, chat) and digital record-keeping systems.
• Ability to work independently and manage a caseload effectively from a remote location.

• Competitive annual salary and potential for performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holiday leave.
• Opportunities for continuous learning and professional development.
• Fully remote position offering excellent work-life balance and flexibility.