Housing Officer, Social Work

Housing Officer
- Rent / ASB / Tenancy Management

Temporary Contract via Moxie People

Cwmbran Patch | 3 months | £38,000 (pro rata) | 37hrs | ASAP start

Moxie People are supporting a respected housing provider in Wales who are looking for an experienced Housing Officer to join their Community Housing team on a temporary basis.

This is an immediate-start role covering Patch 22 in Cwmbran. You'll be stepping into a busy, frontline position where you'll manage all aspects of tenancy management, rent collection, and anti-social behaviour, working closely with customers and partner agencies to sustain tenancies and maintain safe, resilient communities.

What you'll be doing

You'll manage a varied caseload across rent, ASB and tenancy management, supporting customers to maintain successful tenancies and resolving issues promptly and professionally. Your responsibilities will include:

• Managing rent accounts, arrears and income recovery
• Supporting new tenancies, sign-ups and tenancy sustainment
• Investigating and managing reports of anti-social behaviour
• Carrying out tenancy visits, welfare checks and property inspections
• Providing person-centred support and coaching to help customers maintain their tenancies
• Gathering accurate evidence, statements and case documentation
• Working closely with Police, Local Authority teams and partner agencies
• Making referrals to internal and external support services
• Managing tenancy breaches and progressing enforcement action where required
• Maintaining accurate, GDPR-compliant records
• Contributing to community wellbeing and early intervention initiatives

What we're looking for

You'll need to be confident managing a mixed caseload and comfortable working independently across a patch. We're looking for someone with:

• Strong experience in tenancy management, income recovery or ASB casework
• Knowledge of relevant housing legislation (Renting Homes Wales desirable)
• Experience working with Police, Local Authorities and partner agencies
• Ability to handle challenging conversations and complex cases
• Excellent communication skills and a calm, professional approach
• Strong organisation skills and accurate record keeping
• Ability to work independently and manage competing priorities
• Enhanced DBS on Update Service (essential due to the nature of the role)
• Full driving licence and access to a vehicle

The details

Role: Housing Officer
- Rent / ASB / Tenancy Management

Location: Cwmbran Patch

Contract: Temporary via Moxie People

Duration: Approx. 3 months

Salary: £38,000 (pro rata, 37hrs)

Hybrid: Agile working - home working available, with on-site presence required

Start date: ASAP

If you're an experienced Housing or ASB professional who can hit the ground running and support tenants through challenging situations, we'd love to hear from you.