Case Manager- Alternative Level of Care

POSITION DETAILS   Case Manager, Alternative Level of Care
Program:
Developmental Services, Building Inclusive Communities

Contract:

1 year, Temporary, Full-Time, 35 hours per week

Location:

128A Sterling Rd with travel within the community and/or from a safe, home-based office as required.
Salary:
Grade 8 BU, $60,745- $74,819
Final date to receive applications:
September 18, 2026, at 5:00 pm
File Number:
DS #26-26 - with cover letter and resume
E-Mail:
(Use the "Apply for this Job" box below).
Mail:
HR, Family Service Toronto, 355 Church Street, Toronto, ON M5B 0B2
Web:
familyservicetoronto.org
Grow with us!
Family Service Toronto (FST) helps people face a wide variety of life challenges. For over 100 years, we have worked with individuals, families and communities destabilized by precarious mental health and/or socioeconomic circumstances, to achieve greater resilience, stability and equity.
We achieve this through our understanding of poverty and the harmful effects of marginalization, discrimination and oppression. We direct our energies to support individuals and families in our core service areas – community counselling and mental health, gender-based violence and developmental disabilities. At the same time, we work to influence policy, build knowledge, strengthen communities and advocate for system change.
We're proud of our people and culture! We are constantly evolving what we do and how we do it. Our work is grounded in the lived experience of the clients and the community. We celebrate diversity, equity, inclusion, and excellence. We are agile, learning and always willing to try new things.
The Opportunity!
Reporting to the Manager, Developmental Services
- Adult and PDP, the Case Manager, Alternative Level of Care provides intensive, time-limited case management for adults with developmental disabilities who have been designated Alternative Level of Care (ALC), are at risk of inappropriate hospitalization, or require coordinated transition planning to live safely in the community. The role supports person-directed planning, timely discharge, service coordination and access to appropriate community-based supports.

Working closely with clients, families/caregivers, hospitals, developmental services, health partners and community agencies, the Case Manager helps reduce system barriers, strengthen continuity of care and promote dignity, inclusion and quality of life.
Responsibilities:
Provide intensive, time-limited case management to adults with developmental disabilities who are designated ALC, at risk of inappropriate hospitalization, or require coordinated transition planning.
Lead person-directed assessment, planning, implementation and review of individualized service plans that support safe discharge, community inclusion and continuity of care.
Work collaboratively with clients, families/caregivers, substitute decision-makers where applicable, hospitals, developmental service agencies, health providers and community partners.
Coordinate and/or participate in case conferences, discharge planning meetings and cross-sector planning tables to address barriers related to housing, funding, staffing, clinical supports, behavioural supports and community resources.
Support clients and families/caregivers to access appropriate services and supports, including developmental services, mental health supports, behavioural supports, personal support, respite, day programs and residential options.
Provide consultation, education and practical resources to partners regarding developmental disabilities, dual diagnosis, person-directed planning, trauma-informed practice and community supports.
Advocate with and on behalf of clients and families/caregivers for timely access to appropriate services, supports and accommodations.
Identify service gaps, systemic barriers and recurring transition challenges, and share trends with the manager to support program planning, partnership development and system advocacy.
Maintain timely, accurate and confidential documentation, case notes and service data in accordance with funder requirements and FST policies.
Inform the manager promptly of client incidents involving risk, safeguarding concerns or potential serious occurrences.
Participate in team meetings, supervision, case consultation, training, program evaluation, quality improvement and accreditation-related activities.
Travel within Toronto to hospitals, agencies, client homes where applicable, community meetings and planning tables.
Represent FST at community planning, partnership and system coordination tables as requested.
Supervise students and/or volunteers as assigned.
Perform other duties consistent with the role.

Qualifications:

Post-secondary degree in social work, social services, developmental services, psychology, nursing, occupational therapy or a related field, or an equivalent combination of education and experience; foreign credentials and relevant experience will be considered.
Minimum five years of relevant experience in social services,…