Regional Caseworker; South Wales

Regional Caseworker (South Wales)

Location:Hybrid

Salary:£30,000 - £35,000 plus car allowance & benefits

Job type:Permanent full-time 37 hours per week, Home-based Hybrid in South Wales Regular travel across South Wales and occasional coverage in Bristol and Gloucestershire.

The Royal Naval Benevolent Trust is a Royal Navy & Royal Marine charity that gives help, in cases of need, to serving and former Royal Naval ratings and Royal Marines. We also help their partners, children and some others connected with them. The RNBT has a ‘family-run’ feel and we have carefully created a supportive, friendly and close-knit team, making it a unique and very special place to work.

The Casework Service, launched in April 2025, is a cornerstone of RNBT’s 5-year strategic vision. Our goal is to place Caseworkers directly within the communities they serve, creating local networks of support and building trust within the armed forces and veteran populations. By working closely with local charities, welfare organisations, and statutory services, the Regional Wellbeing Caseworker helps ensure timely, holistic, and practical support is delivered in a way that empowers individuals and strengthens families.

The RNBT is seeking a dedicated and compassionate Regional Caseworker to deliver high-quality casework to support our beneficiaries across South Wales. The role will also require travel to provide coverage and support in the Bristol and Gloucestershire areas as needed.

A full driving licence and access to a vehicle are essential.

• Deliver Support & Raise Applications
  • Raise applications for financial assistance using MOSAIC CMS and Lightning Reach.
  • Assess needs through home visits and raise applications for financial assistance requests.
• Provide Holistic, Person-Centred Care
  • Offer tailored advice and guidance, signposting and referring to other organisations for housing, mental health, or debt management support.
  • Liaise with multi-disciplinary agencies as required.
• Build Local Presence & Partnerships
  • Maintain visibility and engagement in Armed Forces, Veterans’, and family hubs and organisations across your region.
  • Develop strong working relationships with local support charities, councils, and community stakeholders.
• Maintain Ongoing Support & Evaluation
  • Conduct follow-up contact and regular ONS 4 wellbeing surveys to measure outcomes and identify ongoing needs.
  • Ensure feedback loops are closed and support remains relevant.
• Compliance & Record Keeping
  • Record all interactions securely, maintaining GDPR-compliant records and adhering to RNBT’s Casework Manual.
  • Keep personal training and skills up to date.
• Community Engagement & Events
  • Represent RNBT at relevant events including Armed Forces Day
    , family fun days, and local community gatherings.
• Represent RNBT at relevant events including

Occasionally support other RNBT initiatives and projects where needed.

In addition to a competitive salary, we offer a generous suite of benefits to our employees including:

As a Silver accredited Armed Forces Covenant signatory, we are committed to supporting the Armed Forces community and recognising the value that serving personnel, reservists, veterans, and military families bring to our organisation. We welcome applications from all members of the Armed Forces community and are committed to ensuring fair treatment throughout the recruitment process.

We are proud to be a Disability Confident Committed Employer. If you would like to find out more about working for The Royal Naval Benevolent Trust please contact us at  or visit