Temporary Housing Officer

TEMPORARY HOUSING OFFICER
We are working with a Highland-based organisation seeking a Temporary Housing Officer to join their team on a hybrid basis. This role is ideal for an experienced housing professional who enjoys working with people, managing complex situations, and delivering excellent customer service.
The position will start ASAP
, initially running until October with the possibility of an extension
. Working hours are Monday to Friday, 9:00am-5:00pm (35 hours per week).
The role includes office-based and home working
, plus some travel across the Highlands
. A full car licence and access to your own car are required, and mileage allowance will be paid.

This organisation plays a vital role in supporting communities across the Highlands. You will be joining a team focused on sustaining tenancies, improving housing outcomes, and ensuring residents receive responsive, respectful support-particularly when situations are challenging. If you're motivated by meaningful work and strong professional standards, this temporary opportunity offers a chance to make a real difference while developing your experience in a supportive environment.

• Provide tenancy sustainment support to help residents maintain stable tenancies.
• Manage income and rent-related matters
  , supporting effective income collection and engagement.
• Support voids and allocations
  , ensuring properties are managed fairly and efficiently.
• Contribute to tenancy management including anti-social behaviour (ASB) and estate management
  .
• Handle challenging situations with resilience, flexibility, and confidence, using an appropriate and professional approach.
• Maintain accurate records and support effective case management using relevant housing systems.
• Work collaboratively with colleagues to ensure timely and consistent service delivery.
• Support compliance with Data Protection and Health & Safety requirements relevant to housing services.
• Assist with budget-related responsibilities as required for the role.

• Several years' experience working in a customer-focused environment
  .
• At least 2 years' relevant experience within housing management
  , tenancy support and/or allocations
  .
• Experience of dealing with challenging situations while maintaining professionalism and appropriate boundaries.
• Achieved or actively working towards a Housing HNC (or equivalent qualification).
• Educated to Higher Grade (or equivalent level of attainment).
• Strong working knowledge of Microsoft Office
  , including Word
  , Excel and Outlook
  .
• Experience using a housing management database (case and tenancy recording).
• Membership of an appropriate professional body
  , for example CIH (or evidence of active professional engagement).
• Understanding of current and developing legislation and social policy relevant to the housing sector.
• Experience of managing a work-related budget (or budgetary responsibilities within a housing context).
• Understanding of the Data Protection Act and ability to handle sensitive information appropriately.
• Understanding of relevant Health & Safety requirements in housing services.
• Full UK driving licence and access to your own car for travel across the Highlands.
• Strong communication and stakeholder management skills, including the ability to build trust with residents and partners.
• Ability to work effectively in a hybrid setup, managing time and priorities to meet service demands.