Tenancy Support Officer

Salary
: £34,418 - £43,022 per annum plus a car allowance of £2,411 per annum

Closing Date
: 22 September 2026

No other similar positions

Role:

Tenancy Support Officer

Salary:£34,418 - £43,022 per annum plus a car allowance of £2,411 per annum

Hours:

35 hours per week, Monday–Friday

Contract:

Full time, permanent

Location:

Based at our Maldon office in Essex, there may be some travel to other office locations as required. We work in an agile way, with time typically split between the office, working on your patch, and home working by arrangement (usually 2–3 days in the office).

Make a real difference in customers’ lives

We’re looking for an experienced Tenancy Support Officer in the
Essex area
to join our Neighbourhood Services team, supporting vulnerable customers facing complex housing challenges. To be a successful applicant you must have direct experience of either tenancy support, tenancy sustainment, housing officer and or customer liaison roles, ideally in social housing or statutory agency working environment.

This is a highly rewarding, frontline role where you’ll work closely with customers in crisis or experiencing significant life changes, helping them remain safe in their homes, navigate complex issues, and achieve long-term sustainable outcomes.

You’ll be supporting customers with a wide range of challenges, including non-engagement, safeguarding concerns, mental health, hoarding, and unstable living situations, as well as those temporarily moved from their homes.

What you’ll be doing

This is a varied and hands-on role, combining case management, partnership working, and complex problem-solving.

• Manage a caseload of vulnerable customers, delivering practical, person-centred support
• Help customers understand and manage their tenancy responsibilities
• Carry out risk assessments and develop tailored support plans

• Support customers who have been temporarily moved from their homes
• Act as an advocate, coordinating with internal teams and external partners
• Help enable safe and timely returns home, or identify longer-term housing solutions where needed
• Contribute to and elevate cases through the Complex Cases Review Panel
• Work with customers who are not engaging or are refusing access, building trust and rapport
• Identify and respond to safeguarding concerns, balancing risk to individuals and the wider community
• Lead multi-agency working with partners such as Social Services, police, and support agencies
• You’ll also maintain accurate records, contribute to service-related queries and complaints, and carry out your work in line with our values and responsibilities.

What we’re looking for

We’re looking for someone with at least 12 months’ experience in housing, support, or a customer/resident-facing role, with proven experience supporting vulnerable customers with complex housing-related issues. Someone who is confident working with vulnerable customers and complex situations.

You’ll be able to combine empathy with resilience, and thrive in a varied, fast-paced environment. You’ll also bring:

• Strong communication skills and a good standard of education
• Excellent CRM system skills and confidence managing customer data accurately
• Experience working with vulnerable customers and complex housing-related issues
• A good understanding of landlord responsibilities and keeping customers safe in their homes
• Knowledge of housing-related welfare benefits
• The ability to work calmly and effectively with customers experiencing crisis or change
• Strong partnership-working skills, including experience engaging with Social Services,policeand local support agencies
• A full UK driving licence, access to your own vehicle
• Flexibility…