Case Manager, MAP

Position: MAP Case Manager

Language:
Arabic is required for this position. Additional languages, such as Tigrinya, are considered an asset.

Program:
Moving Ahead Program (MAP)

Type:
Full-time, Regular

Schedule:

Hybrid, 35 hours per week, Monday – Friday

Duration: ASAP – March 31, 2027

Locations:
Vancouver and New Westminster

Posting Date:
September 11, 2026

Closing Date:
September 25, 2026

Why Choose Us!
Join ISSofBC, one of the largest and first newcomer and refugee agencies in Canada. As well as being a values-driven organization, we pride ourselves on diversity, inclusion, innovation, and transparency. You can make lifelong friends and connections when you join our family. What's more, we also have multiple locations and offer flexible working and shorter working weeks than most organizations.

Summary
This position offers one-on-one support and accompaniment to assist clients with settlement needs and help them establish meaningful connections within the community. The role focuses on outreach work, including accompanying clients to various locations, services, and community agencies.

How You Will Make a Difference

Based on needs identified during initial assessments, assist clients in setting goals and priorities and develop a realistic action plan, including personalized one-on-one and/or family support, settlement information, individual and group workshops, practical assistance, and supported access to services. Provide ongoing monitoring of the action plan, including quarterly review of needs.

Provide individual orientations and referral group orientation sessions to assist in settlement and community connections. These include understanding Canadian culture and norms of conduct, and the responsibilities of immigrants and refugees as beneficiaries of these services and systems public services, community resources such as legal, school, medical care, and social service systems, and how to access services and community resources such as legal, school, medical care, and social service systems, and the responsibilities of immigrants and refugees as beneficiaries of these services and systems.

Arrange for the provision of interpretation services as required, playing a crucial part in the settlement journey of each client. Based on their assessed needs, refer and/or accompany clients to appropriate community resources. Assist clients in accessing services, making appointments, and completing forms.

As required, provide enhanced support and short-term adjustment counselling on specific settlement-related issues that may hinder the settlement process, e.g., family and cultural adjustment and navigating specific immigration processes.

Enter client information and service interventions into a centralized database immediately after client service has been provided. Provides narrative into reports as required.

Organize and facilitate workshops, arranging for external speakers as appropriate.

Perform service bridging by serving as a resource to clients and staff of external agencies regarding cultural interpretation of issues, client needs and related projects and services.

Participate in approved sectoral and community networks. In the first language, may develop resource materials.

The role occasionally involves recruiting clients to participate in services and programs.

This is a hybrid position; however, the role is primarily office-based, with employees having the option to work from home twice per month.

Perform other duties as required.

What You Bring

Diploma in Social Sciences, counselling, or a related discipline and a minimum of two (2) years of experience in a client-oriented position, preferable in an immigrant settlement services-related field OR an equivalent combination of education, training,…