Community-based Energy Advisers; Gwent

Based in either Blaenau Gwent, Caerphilly, Monmouthshire, Newport or Torfaen

Advocating for vulnerable people

Flexible working opportunities available

Full-time or part-time, minimum 3 days per week

Full training given

Severn Wye is seeking compassionate and proactive individuals to advocate and support vulnerable people in their homes and the community, helping them overcome barriers to accessing energy services. The ideal candidates will demonstrate strong interpersonal skills and a non-judgemental approach.

These essential roles are central to our mission, offering compassionate, practical support to individuals across different districts in Gwent plus surrounding area. You'll visit people in their homes, provide advice by phone, and engage with the wider community at local events. Your work will make a meaningful impact - helping individuals navigate energy challenges with empathy, clear guidance, and a deep understanding of the support available.

As a Community-based Energy Adviser, you will play a vital role in supporting and advocating for individuals and families - many of whom are vulnerable - helping them resolve energy-related challenges. Working in people's homes and at community events, you'll provide practical advice on reducing energy costs, applying to trust funds, managing meter issues, and using smart technology. You'll guide clients through accessing support, managing debt, and building long-term resilience.

While the role can be emotionally demanding, it is deeply rewarding - you'll empower people with the knowledge and confidence to take control of their energy use, improve their wellbeing, and make a lasting, positive difference.

A DBS check will be needed for the role and Severn Wye will pay for this.

Severn Wye is a great organisation to work for.

We love what we do. You will enjoy a relaxed and supportive work environment, and colleagues who are knowledgeable, generous and committed to making a difference. Our flexible working arrangements are designed to accommodate the work/life balance our people need depending on where they are in their life and career, which means we benefit from the experience and enthusiasm of employees of all ages and backgrounds.

We'll provide the training you need to help you grow in your role and get to grips with the energy landscape. You'll start on 24 days annual leave increasing to 29 days pro-rata, plus bank holidays. You'll have excellent support for the future such as Group Life Assurance and a company pension scheme with employer contributions of 7% when you put in 5% or more.

We get together regularly for social events and look after you outside work hours with employee discounts on a range of outlets, including discounted gift cards and cashback.

If this sounds like an environment in which you'd thrive, we'd love to hear from you.

Title: Community-based Energy Adviser

Working hours: Full-time (37 hours per week) or part-time (minimum 22.5 hours per week, equivalent to 3 days per week).

Reporting to: Senior Community-based Energy Adviser

Location: Home based with travel

• Provide empathetic, unbiased, and comprehensive support to clients experiencing difficulties with energy services.
• Advocate on behalf of clients with energy suppliers to resolve issues such as billing errors, set up pre-payment plans (non-financial advice), and pursue compensation where appropriate.
• Deliver tailored energy advice to households through home visits and phone consultations, helping clients access relevant funding and support schemes.
• Build and maintain effective working relationships with local partner organisations to ensure joined-up, consistent support for clients.
• Deliver informative talks to partner organisations to enhance their understanding of energy efficiency and available services.
• Represent the organisation at community events by running information stalls and engaging with residents.
• Accurately record visit details, outcomes, and referrals using the organisation's CRM system, ensuring data integrity and confidentiality.
• Prepare and submit written case studies that highlight client outcomes and best practices.
• Adhere to all organisational policies, procedures, and safeguarding protocols when delivering services.
• Support wider geographical areas as needed
• Carry out other reasonable duties as required to support the delivery and development of the service.

• Experience working with vulnerable…