Emotional Support Worker

Emotional Support Worker

Salary:
Circa £30, 902

Reporting to: ISVA Manager

Hours:

Fixed Shift Pattern, + 4 hours per month of line management, clinical supervisions, Helpline Team Meetings and All Staff Meeting, + Opportunity for overtime (12-8pm, Monday-Sunday)

Location:

Working from home for the most part. Visits to our London office will be required from time to time, as required.

Contract:

Fixed-term until 31st March 2028, with extension subject to funding

Annual leave: 28 days per annum + Bank Holidays, pro rata

An estimated 12,000 men are raped every year and 76,000 sexually abused or assaulted. Yet just 4% of men will tell someone. Of those who do, it takes on average 26 years to do so.

Survivors UK provides specialist support to (cis and trans) men and boys, and to non-binary people, who have been raped, sexually assaulted or abused. Our aim is to help any man, boy, or non-binary person, to have the confidence to tell someone what’s happened to them, and to know that it’s OK to seek help. When they do, we want to ensure they have access to the right support so they can deal with the impact of their experiences.

We provide emotional support, information and signposting to survivors and anyone worried about someone they know, through a national website and webchat service (open till 8pm most evenings).

In London, we are the only organisation providing specialist services for men and boys, including individual counselling and therapeutic groupwork. Across London, we provide the capital’s only Independent Sexual Advisor (ISVA) Service that helps men, boys and nonbinary people exclusively through the criminal justice system.

Emotional Support Workers provide valuable support to survivors of sexual abuse and their loved ones, through our helpline service. Last year, around 2,400 people contact us via this crucial service. Our helpline is a starting point for support, as men and boy’s take their first steps reaching out for help. We are also integral to the Survivors UK eco-system, providing support to client’s on our counselling waiting list and helping survivors navigate the different support options that are available.

We provide emotional support, information and signposting through a national helpline service, which is offered via Webchat, SMS, Email, and soon to be via Whats App and telephone. We are open from 10am to 8pm, 7 days per week.

Provide high-quality emotional support, information and signposting via webchat, SMS, email, telephone, Whats App and other methods.

Assess risk and safety of callers when necessary. Escalate risks and ensure all safeguarding concerns are handled swiftly and in line with Survivors UK Safeguarding Policy and the Helpline’s Safeguarding procedure.

Accurately record all helpline contacts on our helpline system for monitoring, and participate in overall service monitoring and evaluation.

Operate in a private, confidential environment

• Adhere to the service’s remit, all relevant Survivors UK policies and procedures, and the BACP Code of Ethics.
• Attend group supervision, team meetings and line management meetings, and participate in ongoing training.
• Ensure all clients are aware of and have access to the organisation’s complaints policy and terms of use.
• Support training for newer emotional support workers and any emotional support volunteers.

Triage non-helpline enquiries to appropriate colleagues.

Maintain good working relationships with other support services

Collaborate with colleagues and specialist agencies to promote our work, and share learning & best practices

Actively contribute towards the development of the…