Indigenous Cultural Navigator and Engagement Specialist

Are you committed to building respectful relationships and supporting positive outcomes with and for Indigenous Peoples and communities? WorkSafeBC is looking for an Indigenous Cultural Navigator and Engagement Specialist to join our Indigenous Relations team.

In this role, you’ll work with Indigenous workers, employers, service providers, and communities to help navigate WorkSafeBC’s systems, including Claims, Prevention, and Assessments. You’ll support improvements to how services are experienced by Indigenous clients, helping ensure they are accessible, responsive, and culturally respectful.

Reporting to the Manager, Indigenous Relations, you’ll work as part of a collaborative and specialized Indigenous Relations team and partner across the organization to support meaningful engagement and service improvements. Your work will contribute to identifying and addressing barriers, strengthening relationships, and supporting WorkSafeBC’s ongoing commitment to reconciliation.

This role calls for cultural humility, thoughtful relationship-building, and the ability to work with care and respect in complex and sensitive environments.

We have one vacancy that will work out of one of the following locations:
Richmond, Kelowna, Kamloops, Nanaimo, Courtenay.

How you’ll make a difference: You’ll help WorkSafeBC engage in meaningful reconciliation and relationship building with Indigenous communities.

We serve the workers and employers across B.C., and we do that best when we're together. It's how we collaborate, learn from one another, and develop our people.

This role combines time in our offices with flexibility for remote work.

• Build and sustain respectful, reciprocal relationships with Indigenous workers, employers, service providers, and communities, supporting meaningful engagement and trust.
• Support Indigenous clients in navigating WorkSafeBC systems (Claims, Prevention, and Assessments), ensuring their experience is clear, coordinated, and culturally respectful.
• Collaborate across internal teams to support Indigenous clients through complex or sensitive situations, helping ensure timely, responsive, and appropriate service.
• Identify barriers and service gaps impacting Indigenous clients and contribute to solutions that improve access, inclusion, and overall service experience.
• Provide guidance to internal staff on culturally respectful approaches when working with Indigenous clients and communities, supporting greater awareness and consistency across the organization.
• Lead or support Indigenous engagement initiatives and projects, including planning, coordination with partners, and contributing to ongoing improvement of programs and services.
• Consistently models the appropriate level of organizational behaviours expected of all WorkSafeBC employees: responsive, respectful, fair, collaborative, accountable, and forward thinking.

• Demonstrate respect for Indigenous cultures, values, and perspectives, and approach the work with openness, humility, and a willingness to learn.
• Build and maintain meaningful relationships through listening, trust, and collaboration.
• Work effectively across teams and systems to support positive and respectful outcomes.
• Use sound judgment and thoughtful problem-solving in complex or evolving situations.
• Communicate clearly and respectfully with diverse audiences, including Indigenous clients, communities, and internal partners.
• Approach sensitive situations with care, professionalism, and discretion.
• Take initiative to identify opportunities to improve services and experiences for Indigenous clients.

• A degree in a related field.
• A minimum of 6 years of experience in Indigenous relations, consulting,…