Care Navigator

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- Derby Court, Trowbridge

Weekly contracted hours:

37.5

Location:

Derby Court, Trowbridge

Closing Date:

18/10/2026

Job Category:

HCRG
- Additional Clinical Services

Service type:

HCRG
- Children's Services

Business Unit:

HCRG - BSW 0-19

Are you passionate about making a meaningful difference to the lives of children, young people, and their families?
We’re looking for a caring and proactive Care Navigator to join our Neurodevelopmental Pathway team, providing needs-led support and tailored interventions for families navigating autism and ADHD— with a particular focus on those with an ADHD diagnosis.

Based at one of our hub locations across B&NES or Wiltshire (depending on your preferred base), this role offers a mix of hub-based work, visits across the region, and the flexibility for some remote working. You’ll play a key part in helping families access the right support at the right time, guiding them through their journey with compassion, clarity, and confidence.

This is a full-time role working 37.5 hours per week.

Base: Derby Court, White Horse Business Park, Trowbridge, BA14 0XQ

• Supporting families and other professionals to understand how and when to refer into the service for medication to support ADHD/ sleep.
• Gathering information from families, children and young people to support the clinical team in clinical decision making.
• Ensuring that families, children and young people are able to access support and advice that has been recommended to meet their needs and to offer enhanced support to those families who have not yet accessed this support or advice.
• Supporting families, children and young people who contact the service, and work closely with partner agencies including parent carer organisations to ensure that the right services are involved to best support the identified needs at that time.
• Providing calls to families and young people to provide needs-led advice, support and signposting, working closely with partner agencies including parent carer organisations to ensure they can access the right needs-led support.

Please see the job description attached for a full list of responsibilities.

• Educated to at least level 4 qualification in relevant area (higher apprenticeship, level 4 award, level 4 NVQ, level 4 diploma)
• Good interpersonal skills – including observation, listening and empathy skills
• Negotiation and problem solving skills
• Excellent prioritisation skills
• Excellent communication skills; both written and verbal, with an ability to write information accurately and sensitively
• Good organisational skills and ability to work independently
• Experience working with children with autism and other social communication and social emotional and mental health conditions
• Experience of developing relationships with staff from other agencies/organisations
• Experience of using IT for a range of purposes e.g. report writing
• Experience of working within mainstream and/or specialist education provision.
• Experience of delivering training
• Experience of contributing to neurodevelopmental diagnostic assessment for children and young people

• Valid UK Driving License in order to carry out duties of the post

You will feel valued as a Care Navigator
within HCRG Care Group, receiving access to exclusive rewards and benefits including:

• A salary of £27,674 - £30,557 FTE with access to our group pension
• Free tea, coffeeand milk at your base location
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them…