Triage and Information Officer

Medway SENDIASS is an impartial Special Educational Needs and Disability Information, Advice and Support Service (SENDIASS) that aims to make a positive and lasting difference for children and young people with special educational needs and/or disability (SEND) and their parents and carers. We do this by providing timely confidential, impartial information, advice and support through our online resources, at events and workshops, via our helpline service and through individual casework.

We are looking to recruit a part-time triage and information officer to join our team.

Duties will include:
1. Providing information advice and support via telephone, email and teams calls
2. Inbox management to ensure enquiries are handled within 2 working days
3. Raising awareness of the service and offering some community based support by attending local events as needed
4. Ensuring high quality case note recording for all families using the service.
5. Completion of IPSEA training.

This role is offered at 12 hours per week, to be worked across three days. Exact arrangements will be agreed s position is a hybrid role with the majority of activities being home based, but the expectation is that the successful candidate will be able to independently travel to attend events across the Medway area of Kent as required, with occasional flexibility to attend some events outside of normal business hours.

We are seeking someone with a passion for helping families to navigate the legal systems around SEND and good knowledge and understanding of the SEND code of practice.

Excellent communication and experience of working directly in a client facing role are essential.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

Pay & Reward Framework We appreciate our colleagues' dedication and their commitment to delivering excellence in the vital work we do, driven by their passion and commitment to Barnardo's values. We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people.

We are committed to a rounded colleague experience with an approach to both pay and rewards that are fair, attractive, and progressive. This is in support of our strategic ambition to ensure Barnardo's is a place everyone can belong, grow and thrive.

The salary range advertised is in line with our pay principles, for consistency and fairness while recognising the skills and experience applicants bring to the role. Appointing salaries can be discussed further at appointment stage; we do seek to appoint within this range always exercising responsible stewardship.

Benefits Workplace

Offer:

What it means for youOur hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, in the community, at one of our Collaboration Hubs or depending on the role any combination of these.

Please read through the advert carefully to understand the remits of hybrid working that will be specific to the role.

Barnardo's require colleagues to be UK residents, based in the UK and to complete their roles from within the UK (with the exception of colleagues providing Barnardo's services in Jersey and colleagues who live in the Republic of Ireland providing services in Northern Ireland)
Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible…