ASB Officer

We're recruiting on behalf of a well-established housing provider for an Anti-Social Behaviour (ASB) Officer. This is an excellent opportunity for someone with experience in housing, policing, community safety, enforcement, or another customer-focused role involving anti-social behaviour, investigations or conflict resolution.

If you're personable, organised and keen to develop, full training and ongoing support will be provided.

You'll manage your own caseload of anti-social behaviour, nuisance and hate crime cases, working with customers and partner agencies to achieve positive outcomes and create safer communities. This is a hybrid role, combining home working, office attendance and community visits across Devon. You'll manage your own diary, planning customer visits, investigations and meetings effectively.

• Manage a caseload of ASB, nuisance and hate crime cases from report through to resolution.
• Investigate complaints, gather evidence and identify appropriate actions.
• Support customers affected by ASB and maintain regular communication throughout cases.
• Work collaboratively with internal teams, police, local authorities, legal teams and external agencies.
• Maintain accurate case records, reports and documentation.
• Attend customer visits, meetings and case reviews across Devon.
• Support legal action where required and ensure cases are progressed effectively.
• Contribute to creating safe, inclusive and sustainable communities.

• Experience dealing with anti-social behaviour, challenging situations, investigations or conflict resolution.
• Background in housing, policing, community safety, enforcement or another transferable customer-facing role.
• Strong communication skills with the ability to build positive relationships with customers and partner agencies.
• Ability to manage your own workload, prioritise effectively and work independently.
• Good IT skills and attention to detail when maintaining case records.
• A willingness to learn and develop, with training provided.
• Full UK driving licence and access to your own vehicle.
• Flexibility to travel across Devon for customer visits and meetings.

• Salary of £32,000-£40,000 per annum.
• Hybrid and flexible working.
• 25 days holiday plus bank holidays, increasing with service.
• Option to buy or sell annual leave.
• Additional wellbeing and paid volunteering days.
• Pension scheme with employer contributions up to 12%.
• Life assurance.
• Enhanced family leave.
• Private medical, dental and critical illness insurance options.
• Discounted gym membership.
• 24/7 virtual GP access.
• Training, support and career development opportunities.

If you're looking for a rewarding role where you can make a real difference within communities while developing your career, we'd like to hear from you.