Enrollment Specialist

About Tembo Health

Tembo Health is a digital health company on a mission to improve care for older adults. Our flagship services include dementia care management and virtual urgent care. We’re venture-backed with funding from AARP, Bloomberg Beta, B Capital, Emerson Collective and others, led by a team that has built and scaled category- defining companies in healthcare. We’re going places quickly and we’re looking for people who want to help build the engine

About the Role

As an Enrollment Specialist, you will serve as the compassionate front-line connection between Tembo Health and the families navigating their dementia diagnosis journey through educating, screening, and enrolling individuals into the Tembo Health program.

What You’ll Do

• Serve as an internal expert on the patient and caregiver onboarding experience, owning program outreach, education, and remote enrollment from start to finish

• Manage a high-volume call list to effectively educate patients and their care teams on the benefits of the Tembo Health program

• Coordinate with members, caregivers, and family to obtain program consent

• Collaborate with the Tembo Health Clinical Team and partner organizations in scheduling of virtual assessments to enroll new patients and their caregivers to the program

• Maintain accurate, timely records of all interactions, assessments, and follow-ups in various platforms

• Successfully manage responsibilities with consistent performance of all KPIs

• Function within the time frames of a fast-paced startup

• Perform other duties as required or assigned

About You

We are seeking a compassionate and driven individual who has:

• Empathy and comfort engaging with individuals experiencing cognitive decline and their caregivers

• The ability to understand and articulate the benefits of our program

• The ability to exercise judgment independently and voice noticeable issues or trends

• Strong verbal and written communication skills; is able to communicate professionally with patients and care teams

• Strong problem solving skills; able to identify problems and escalate when appropriate

• Excellent organizational skills and ability to multitask

• A strong proficiency in computer software navigation and modern technology systems

• Ability to perform duties as assigned or requested in a remote setting with minimal oversight

• Able to work in multidisciplinary team environment

• Comfort in a dynamic and always evolving healthcare environment

• Passion about healthcare and affecting change in the current healthcare landscape

Requirements

• Fluency in English

• High school diploma or equivalent

• 1-2 years of inside sales or outbound telephonic experience

• Comfortable being on the phone throughout the day (minimum 65 calls per day)

• An internet speed of 25
  
  Mbps minimum with speed test proof to be submitted upon hire

• Consistent access to a private work environment with professionally appropriate surroundings for frequent video conferencing and a workstation setup conducive to remote work needs.

Compensation & Logistics

Full-time Remote position. $27.00 per hour plus incentive pay.

Shifts available for all time zones.

(The referenced salary is based on the Company’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.)

Equal Opportunity Employer

Tembo Health celebrates diversity and is committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives.