Assistant Manager – Crisis & Stability

Agate is a nonprofit organization whose mission is to end homelessness and relieve hunger through action and advocacy. We provide emergency services, shelter, and housing programs for individuals and families. We encourage applicants with lived experience to apply (anyone who has not received services from Agate within the last two years is welcome to apply). We believe that housing is a basic human right.

• Integrity: Always doing what's right, even when it's not easy or popular.
• Equity: Challenging unfair systems and making changes that better support those most affected by homelessness and hunger.
• Humanity: Recognizing how these issues affect everyone, building trust, and forming strong relationships by understanding people's needs.
• Creativity: Finding new and original ways to meet the community's needs.

• Reports To:
  
  Program Manager
  - Specialized Housing Stability (LICSW)

• Work Schedule &
  
  Location:
  
  This is an in-office position, with flexibility for occasional remote work or adjustments to daily schedule as operational needs allow. Core working hours fall between 8:00 a.m. and 6:00 p.m., with flexibility in start and end times.

• Job Classification:
  Full time, Non-Exempt

• Compensation: $30/hr

• Benefits:
  Medical, Vision, Paid Dental, Group Term Life, 401k Profit Sharing, 4 weeks PTO, 11 Holidays

The Assistant Manager
- Crisis & Housing Stability provides timely, housing-focused support to Minneapolis Public Housing Authority (MPHA) residents experiencing urgent or escalating concerns that require additional coordination beyond routine property-based case management. Reporting to the Program Manager
- Specialized Housing Stability, this position provides nonclinical crisis response, de-escalation, short-term targeted case management, resource coordination, and follow-through to help residents maintain housing stability and access appropriate ongoing supports.

The position serves multiple MPHA Asset Management Projects (AMPs) rather than carrying a permanent caseload tied to one property. It also provides flexible coverage during staff absences, vacancies, and periods of increased service demand. Working with residents, assigned Housing Stability Case Managers, MPHA property management, and Agate's specialized staff, the Case Manager II supports continuity of services and clear handoffs when ongoing or specialized assistance is needed.

• Provide timely, resident-centered response to urgent or escalating housing stability concerns, including resident conflict, lease-related concerns, changes in support needs, and situations requiring additional service coordination.
• Assess immediate needs and resident-identified priorities within the scope of the Case Manager II role; develop short-term intervention steps, identify appropriate resources, and follow through on agreed-upon actions.
• Use trauma-informed engagement, de-escalation, strengths-based problem-solving, and crisis-prevention approaches; consult with the Program Manager
  - Specialized Housing Stability and coordinate emergency or clinical services when appropriate.
• Provide targeted, time-limited case management for residents with complex or elevated support needs, including outreach, home visits, referrals, and coordinated community-based services.
• Provide temporary Housing Stability Case Manager coverage at MPHA properties during staff vacancies, absences, and periods of increased service demand; maintain resident access, required follow-up, and continuity of documentation.
• Work collaboratively with MPHA regional and onsite property management to clarify concerns, coordinate responsive interventions, and communicate appropriate follow-up while respecting resident choice, confidentiality, and professional boundaries.
• Coordinate with assigned Case Managers and the Case Manager
  - Eviction Prevention when urgent situations involve past-due rent, lease compliance, or housing loss prevention plans; avoid duplicating the specialized eviction prevention role.
• Connect residents with Agate's Benefits & Eligibility and Health Coverage & Waiver Services Case Managers, community providers, and other supports when needs extend beyond the immediate intervention.
• Adapt quickly to different property environments and resident populations, including senior and disability housing, family housing, mixed-population communities, and scattered-site properties.
• Coordinate with assigned Case Managers and…