Case Manager II - Medicare & Waivers

CAREER OPPORTUNITY

Agate is a nonprofit organization whose mission is to end homelessness and relieve hunger through action and advocacy. We provide emergency services, shelter, and housing programs for individuals and families. We encourage applicants with lived experience to apply (anyone who has not received services from Agate within the last two years is welcome to apply). We believe that housing is a basic human right.

• Integrity: Always doing what's right, even when it's not easy or popular.
• Equity: Challenging unfair systems and making changes that better support those most affected by homelessness and hunger.
• Humanity: Recognizing how these issues affect everyone, building trust, and forming strong relationships by understanding people's needs.
• Creativity: Finding new and original ways to meet the community's needs.

• Reports To:
  Program Manager
  - Specialized Housing Stability (LICSW)

• Work Schedule &
  
  Location:
  
  This is an in-office position, with flexibility for occasional remote work or adjustments to daily schedule as operational needs allow. Core working hours fall between 8:00 a.m. and 6:00 p.m., with flexibility in start and end times.

  Job Classification: Full time, Non-Exempt

• Compensation: $26/hr

  Union Representation by the AFSCME Local 999

• Benefits: Medical, Vision, Paid Dental, Group Term Life, 401k Profit Sharing, 4 weeks PTO, 11 Holidays

The primary objective of the Case Manager II - Medicare & Waivers is to support Minneapolis Public Housing Authority (MPHA) residents across the lifespan, including families with dependent children, older adults, and people with disabilities. This position assists residents in accessing and maintaining health coverage, long-term services and supports, waiver services, and other benefits that promote independence, support aging in place, and strengthen housing stability.

The Case Manager II - Medicare & Waivers provides resident-centered case management and benefits navigation with a focus on Medicare, Medical Assistance (Medicaid), MnCHOICES, home and community-based services, disability-related supports, and long-term services and supports. The position assists residents and families with referrals, applications, renewals, verification requirements, notices, and coordination with county, health plan, and community partners. This may include support related to CADI, CAC, DD and BI waivers;
Alternative Care;
Community First Services and Supports (CFSS); TEFRA Medical Assistance; and other applicable programs. Services are provided primarily at MPHA properties in collaboration with residents, families, MPHA staff, Agate staff, and external providers.

• Provide individualized case management and benefits navigation to MPHA residents and families across the lifespan, with a focus on Medicare, Medical Assistance (Medicaid), waiver services, disability-related supports, and long-term services and supports.
• Assist residents and families with health coverage and benefit applications, renewals, verifications, eligibility notices, required documentation, and follow-up steps, including Medical Assistance and Medicare-related benefits as applicable.
• Complete and coordinate MnCHOICES referrals; help residents and families prepare for assessment and reassessment processes; and support follow-up with county staff regarding service eligibility and next steps.
• Support residents in navigating applicable waiver and community-based service pathways, including CADI, CAC, DD and BI waivers, Alternative Care, and Community First Services and Supports (CFSS), while helping residents understand service options and provider choices.
• Support families with dependent children in identifying and navigating disability-related benefit and service pathways, including TEFRA Medical Assistance, CFSS, applicable home and community-based waiver programs, and other family support resources such as the Family Support Grant when appropriate.
• Coordinate with county staff, health plans, care coordinators, assessors, service providers, schools or family-serving partners when appropriate, and community organizations to support timely access to benefits and services.
• Support residents and families in gathering records, completing required forms, responding to verification requests, and completing follow-up steps needed to maintain coverage and avoid preventable gaps in benefits or services.
• Identify barriers affecting health, disability-related…