Program Manager – Stability, North

CAREER OPPORTUNITY

Agate is a nonprofit organization whose mission is to end homelessness and relieve hunger through action and advocacy. We provide emergency services, shelter, and housing programs for individuals and families. We encourage applicants with lived experience to apply (anyone who has not received services from Agate within the last two years is welcome to apply). We believe that housing is a basic human right.

• Integrity: Always doing what's right, even when it's not easy or popular.
• Equity: Challenging unfair systems and making changes that better support those most affected by homelessness and hunger.
• Humanity: Recognizing how these issues affect everyone, building trust, and forming strong relationships by understanding people's needs.
• Creativity: Finding new and original ways to meet the community's needs.

• Reports To: Director of Contracts and Housing Stability
• Work Schedule &
  
  Location:
  
  This is an in-office position, with flexibility for occasional remote work or adjustments to daily schedule as operational needs allow. Core working hours fall between 8:00 a.m. and 6:00 p.m., with flexibility in start and end times.
  Job Classification: Full time, Exempt Compensation: $70,000 Benefits: Medical, Vision, Paid Dental, Group Term Life, 401k Profit Sharing, 4 weeks PTO, 11 Holidays

The Program Manager
- Housing Stability, North provides leadership, supervision, and program oversight for Agate's resident services at assigned Minneapolis Public Housing Authority (MPHA) Asset Management Projects (AMPs) and properties in the North Team service area. The position supports a consistent, housing-focused approach to resident engagement, case management, eviction prevention, resource coordination, and housing stability across properties serving varied resident populations.

The Program Manager supervises assigned Case Managers and other designated North Team staff, partners closely with MPHA regional and onsite property management teams, and ensures that resident services align with contract requirements, agency practices, and the needs of each community. The role includes scheduled resident-facing presence, staff coaching and case consultation, and coordination with Agate's specialized crisis, targeted intervention, and benefits staff when residents need additional support.

• Provide day-to-day supervision, leadership, coaching, and performance support to assigned MPHA North Team staff; set clear expectations for resident engagement, housing stabilization, responsiveness, and documentation.
• Conduct regular individual supervision, team meetings, case consultation, and professional development activities that promote consistent, high-quality services and staff accountability.
• Oversee service delivery across assigned AMPs and properties, adjusting staff priorities and resident engagement approaches to the needs of senior and disability housing, family housing, mixed-population communities, and other assigned properties.
• Maintain active, collaborative relationships with MPHA regional and onsite property management teams; establish clear communication, referral, escalation, and follow-up practices.
• Support staff in early identification of housing stability concerns, including lease compliance, rent or income changes, resident conflict, and barriers to accessing services; coordinate prevention-oriented responses and follow-through.
• Maintain scheduled resident-facing hours at assigned properties through outreach, resident meetings, service coordination, or direct support appropriate to the managerial role.
• Provide case consultation and assist staff with complex resident needs, conflicts, and situations requiring coordinated involvement of property management, specialized Agate staff, or community providers.
• Coordinate with the LICSW Program Manager and Crisis & Float Team on urgent resident concerns, targeted interventions, temporary coverage, and transitions back to assigned AMP Case Managers.
• Build working relationships with resident leaders and relevant community organizations, and incorporate resident feedback into service planning and continuous improvement.
• Monitor workload, scheduling, onsite coverage, staff availability, and cross-coverage needs; identify gaps and communicate staffing or service adjustments to the Director.
• Review case management documentation and service data for accuracy,…