Program Manager – Specialized Stability; LICSW

Agate is a nonprofit organization whose mission is to end homelessness and relieve hunger through action and advocacy. We provide emergency services, shelter, and housing programs for individuals and families. We encourage applicants with lived experience to apply (anyone who has not received services from Agate within the last two years is welcome to apply). We believe that housing is a basic human right.

• Integrity: Always doing what's right, even when it's not easy or popular.
• Equity: Challenging unfair systems and making changes that better support those most affected by homelessness and hunger.
• Humanity: Recognizing how these issues affect everyone, building trust, and forming strong relationships by understanding people's needs.
• Creativity: Finding new and original ways to meet the community's needs.

• Reports To: Director of Contracts and Housing Stability

• Work Schedule &
  
  Location:
  
  This is an in-office position, with flexibility for occasional remote work or adjustments to daily schedule as operational needs allow. Core working hours fall between 8:00 a.m. and 6:00 p.m., with flexibility in start and end times.

• Job Classification: Full time, Exempt Compensation: $85,000

• Benefits: Medical, Vision, Paid Dental, Group Term Life, 401k Profit Sharing, 4 weeks PTO, 11 Holidays

The Program Manager
- Specialized Housing Stability (LICSW) provides leadership, supervision, clinical case consultation, and program oversight for Agate Housing + Services' specialized Housing Stability team serving Minneapolis Public Housing Authority (MPHA) residents. The position supports a coordinated, housing-focused approach to complex resident needs, crisis response, targeted intervention, and eviction prevention across MPHA Asset Management Projects (AMPs) and properties.

This working manager supervises designated specialized Case Managers, including the Case Manager II
- Crisis & Housing Stability and Case Manager
- Eviction Prevention. The role maintains scheduled resident-facing presence, works closely with the North and South Housing Stability Program Managers and MPHA property management, and helps ensure specialized services are responsive, well documented, and aligned with agency and contract expectations.

• Provide day-to-day supervision, leadership, coaching, and performance support to assigned specialized Housing Stability staff; set clear expectations for resident engagement, crisis response, follow-through, and documentation.
• Conduct regular individual supervision, team meetings, clinical case consultation within LICSW scope, and professional development activities that support staff accountability and high-quality service delivery.
• Oversee specialized services across MPHA AMPs and properties, including crisis response, time-limited targeted interventions, eviction prevention support, and temporary coverage when service demand or staffing needs increase.
• Maintain active, collaborative relationships with MPHA regional and onsite property management teams; establish clear communication, referral, escalation, and follow-up practices for complex resident concerns.
• Guide staff in responding to urgent or escalating housing stability concerns using trauma-informed engagement, de-escalation, resident choice, and appropriate referrals to emergency or clinical resources.
• Maintain scheduled resident-facing hours across assigned properties, currently planned at approximately 24 hours per week, through direct support, home visits, outreach, and coordinated case meetings appropriate to the managerial role.
• Provide clinical case consultation and assist staff with residents whose housing stability is affected by overlapping behavioral health, disability, safety, or service-access concerns; clarify the limits of nonclinical case management.
• Coordinate with the North and South Program Managers and assigned Case Managers on targeted interventions, temporary coverage, and timely transitions back to the resident's ongoing Housing Stability team.
• Oversee the Case Manager
  - Eviction Prevention's specialized rent-related work and portfolio-wide housing loss plan tracking; support coordinated planning and selective intervention rather than transferring every plan to the specialized team.
• Build working relationships with resident leaders, community providers, and specialized service systems, and incorporate resident and team feedback into service…