Case Manager II - Eviction Prevention

Agate is a nonprofit organization whose mission is to end homelessness and relieve hunger through action and advocacy. We provide emergency services, shelter, and housing programs for individuals and families. We encourage applicants with lived experience to apply (anyone who has not received services from Agate within the last two years is welcome to apply). We believe that housing is a basic human right.

• Integrity: Always doing what's right, even when it's not easy or popular.
• Equity: Challenging unfair systems and making changes that better support those most affected by homelessness and hunger.
• Humanity: Recognizing how these issues affect everyone, building trust, and forming strong relationships by understanding people's needs.
• Creativity: Finding new and original ways to meet the community's needs.

• Reports To: Program Manager
  - Specialized Housing Stability (LICSW)
• Work Schedule &
  
  Location:
  
  This is an in-office position, with flexibility for occasional remote work or adjustments to daily schedule as operational needs allow. Core working hours fall between 8:00 a.m. and 6:00 p.m., with flexibility in start and end times.
  Job Classification: Full time, Non-Exempt
• Compensation: $26/hr
• Union Representation by the AFSCME Local 999
• Benefits: Medical, Vision, Paid Dental, Group Term Life, 401k Profit Sharing, 4 weeks PTO, 11 Holidays

The Case Manager II
- Eviction Prevention provides specialized rent-related housing stabilization support to Minneapolis Public Housing Authority (MPHA) residents across Agate Housing and Services' Housing Stability program. The position leads direct assistance with past-due rent, repayment agreements, and related financial barriers to continued tenancy, coordinating with residents, MPHA property management, assigned Case Managers, and Program Managers to identify practical steps toward housing retention.

The position also supports staff in initiating and implementing housing loss prevention plans and maintains centralized tracking of all plans across MPHA properties, including actions, deadlines, follow-up, and housing retention or transition outcomes. It assists with failed inspection follow-up and voluntary mutual lease terminations when appropriate, including resident-centered transition planning and connection to alternative housing resources. Assigned Case Managers retain their ongoing resident relationships;

this position provides direct intervention for selected situations rather than taking over every housing loss prevention plan.

• Lead specialized rent-related eviction prevention services across MPHA properties, including outreach and intervention with residents who have past-due rent, missed payments, or repayment agreement concerns.
• Engage residents to understand the circumstances affecting rent payment and housing stability, identify immediate deadlines and barriers, and develop practical next steps with the resident.
• Assist residents and MPHA property management in developing realistic repayment plans for past-due rent, subject to MPHA approval, and identify financial assistance and income-related resources that may support the agreement.
• Follow up directly on assigned rent-related cases, including repayment plan progress, upcoming payments, changes in income, and barriers that could prevent residents from meeting agreed-upon terms.
• Support assigned AMP Case Managers and Program Managers with failed inspection follow-up and other tenancy concerns when they are part of a housing loss plan or require additional eviction prevention support.
• Help initiate and develop individualized housing loss plans with residents and assigned staff; clarify the housing concern, action steps, responsible parties, deadlines, needed resources, and follow-up expectations.
• Provide consultation and coordination to AMP Case Managers and Program Managers implementing housing loss plans; help align resident, MPHA property management, and community provider responsibilities without assuming primary case management for every plan.
• Maintain centralized tracking of all housing loss plans across the MPHA portfolio, including plan status, responsible staff, key deadlines, progress, and outcomes such as housing retained, voluntary mutual lease termination, transition to alternative housing, or eviction; obtain updates from assigned teams.
• Review the housing loss plan tracker regularly with Program Managers and the Program…