Family Housing Navigator

About the Homeless Alliance:

The Homeless Alliance is opening the doors to housing, hope, and stability for our neighbors experiencing homelessness by bringing together organizations to collaborate, identifying and filling gaps in services, streamlining processes, and using research-based strategies and national best practices to get people off the streets. The mid-sized organization has served Oklahoma City for over 20 years and is considered a subject matter expert on homelessness.

Our company values - Community, Human dignity, Collaboration, Innovation, Learning mindset, Nimbleness, Resourcefulness - guide our work to create an Oklahoma City where everyone belongs, everyone is housed, and any experience of homelessness is rare, brief, and met with compassion.

Job Summary:

The Family Housing Navigator is a Homeless Alliance employee whose position is funded through a collaborative partnership with City Care. The Housing Navigator’s primary role is to work on a collaborative team of Housing Navigators embedded in multiple locations of the community to provide resources, assistance and support to families experiencing homelessness in both shelter settings and community settings in the larger OKC metro.

The Housing Navigator provides intensive, home-based and community-based case management, housing navigation, resource referrals, and advocacy to families with children experiencing homelessness in shelter and community settings throughout the Oklahoma City metro area. The Housing Navigator will help families identify and pursue self-directed housing goals, connect to appropriate housing pathways and early intervention resources, obtain needed documentation and benefits, and achieve and maintain housing stability.

The position requires a strong commitment to trauma-informed, client-centered service delivery, as well as the ability to work collaboratively with families, schools, shelters, the Oklahoma City Continuum of Care, and other community partners. The Navigator is expected to maintain a caseload of a minimum of 20 families at one time.

Responsibilities:

Meets with families in office, shelter, home, and community settings to assess housing needs, discuss options, and provide ongoing housing navigation and case management support.

Provides field-based/mobile intensive case management using evidence-based practices.

Develops individualized plans with families by identifying self-directed goals and collaborating to develop, monitor, and evaluate service plans.

Completes assessments, screenings, and consultations for families seeking housing services and develops a working knowledge of diversion, rapid rehousing, permanent housing, and other family housing pathways in order to connect families to appropriate resources.

Coordinates school enrollment for children accompanying families when needed and in coordination with appropriate school partners.

Provides assistance with document recovery and obtaining supportive documentation such as identification, Social Security cards, birth certificates, and other documents required for housing or benefits.

Assists participants with completing lease agreements and other housing-related requirements and supports families in understanding and meeting the obligations of tenancy.

Assists families in accessing and maintaining entitlements and benefits and connects them to employment, financial education, behavioral health, health care, and other supportive resources based on their needs, preferences, and goals.

Maintains precise and accurate documentation of case management services, including client files and entries into the program database (HMIS) for every face-to-face, telephone, or collateral contact by the next business day, consistent with Homeless…