Community Care Partner

We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.

Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person's cancer journey: caregivers, oncologists, health plans, and employers.

As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.

Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you're inspired to make cancer care more human and to help reimagine what's possible, we'd love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

As a Community Care Partner, your job is to engage Thyme Care members in their communities and offer navigation support through their cancer journey. You will report to a Senior Leader of the Care Partner Team
. You will spend a portion of your time each week engaging members in person directly within the community and a portion of your time each week supporting members virtually. Your remote work will consist of connecting with our members by phone, text, and email.

This Position Will Serve As Our 'boots On The Ground' - An In Person Extension Of Our Hybrid Care Model, And Will Support Our Mission By Helping Us

• Connect to and enroll members into our program
• Deliver care & support to those who prefer in person rather than virtual services through brief intervention
• Assist with high risk members who have been recently discharged from the hospital
• Facilitate telemedicine visits for our Thyme Care Medical providers
• Coordinate the set-up of devices that will empower our members to easily access telemedicine services

You will engage with our members to identify changes in their health & social needs, discuss their goals and values to support advanced care planning, and connect them to resources. Part of your role will also be to assess the urgency of their need, determine the root cause and establish the appropriate next step. You will be completing “door knocks” for prospective members that have been hard to reach and attempting to enroll them in our services.

You will be responsible to connect the member to appropriate healthcare and community-based resources including Thyme Care nurses and providers. You will also research and connect members with external healthcare providers, transportation, financial grants, emotional support resources, and insurance‑provided benefits. You will execute your member support using screening tools, prior experience, and problem solving skills. In this critical role, you will collaborate closely with an interdisciplinary team of healthcare professionals, including nurses, nurse practitioners, social workers, and physicians, to ensure the member has holistic support.

As a growing company with an evolving care model, responsibilities may shift & additional responsibilities may be required.

Note:

In order to ensure we have sufficient coverage at all times, we maintain a schedule that includes a 30‑minute lunch and two 15‑minute breaks.

Our…