Community Outreach Supervisor

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

At Acentra Health, we embrace emerging technologies, including artificial intelligence and advanced analytics that can be utilized to improve processes, enhance decision-making, and drive better health outcomes. We value professionals who are curious about new technologies and motivated to use innovative tools to increase efficiency, quality, and impact in their roles.

Acentra Health is looking for a Community Outreach, Supervisor to join our growing team.

You will be responsible for overseeing staff responsible for executing a statewide community outreach plan, in support of a culturally diverse population of Medi-Cal recipients. This role provides leadership over community outreach specialists and coordinates those activities with Provider Outreach, Care Coordinators and case management staff, ensuring all outreach activities comply with the state guidance, Medicaid regulations, and contract performance standards.

In this role, you will ensure that Medicaid members, caregivers, providers, Managed Care Organizations (MCOs), Local Departments of Social Services (LDSS), and community stakeholders are informed, engaged, and able to access healthcare services.

*** This is a remote position within California, with a preference for candidates located in the Sacramento and Los Angeles areas***

• Maintain outreach team goals and performance standards and provide regular feedback on performance SLAs.
• Understand unique needs of Medi Cal members experiencing transition of care needs and work with stakeholders, leadership, Managed Care Organizations (MCOs), and Community-based organizations (CBOs), and advocacy groups.
• Maintain stakeholder – Coordinator relationship map and ensure the ongoing capture of partnership outreach.
• Advise leadership on environmental challenges and opportunities as well as creation of engagement opportunities.
• Support engagement strategies that improve appointment adherence and completion rates.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

The list of accountabilities is not intended to be all-inclusive and may be expanded to include other education- and experience-related duties that management may deem necessary from time to time.

• Associates degree from an accredited college or university OR will consider 6 years of experience in lieu of a degree.
• A minimum of 4+ years of supervisory, lead, or team leadership experience in a healthcare, human services, care coordination or related environment.
• A minimum 2+ years of experience in public outreach, community engagement, or external affairs.
• Demonstrated experience overseeing consumer-facing programs and staff.
• Strong knowledge of Medicaid, healthcare delivery systems, or public sector programs. `
• Experience working with diverse populations, including non-english speaking populations.
• Ability to work independently and effectively lead a fully remote team.
• Flexibili…