Caseworker - Anti-Social Behaviour

We are seeking dedicated and compassionate Caseworkers to join our Antisocial Behaviour team.

We have two fixed term, part time roles available; one for 30 hours a week, one for 22.5 hours a week. Please specify in your application which role you are interested in.

This role is offered on a hybrid working model which allows for a mixture of working from home, outreach stations and our Victim Care Unit based at Llanrumney Police Station in Cardiff.

You will work as part of a team that covers the whole of South Wales and will provide on-going support to the victims of ASB, ensuring that South Wales Victim Focus realises their aim of helping people cope and recover from the effects of being subjected to, or witnessing crime.

South Wales Victim Focus serves diverse communities, many of whom experience a range of barriers that may impact on their ability to cope and recover from what they have experienced. These can include financial distress; social isolation; reduced mobility; mental and physical health issues; substance use and lack of opportunity. South Wales Victim Focus aims to identify what matters to service users and empower them to take control of their journey.

This role involves regular travel in and around the South Wales area.

Area of Business

Operations

Number of Vacancies

1

Location or Function

Wales

Full time/Part time

Part time

Hours per week

30

Work schedule

Monday to Friday, days and hours to be discussed.

Basic Salary

30 hours - £22,201.60 per annum (FTE £27,752.00 per annum)22.5 hours - £16,651.20 per annum (FTE £27,752.00 per annum)

Contract type

Fixed Term

DBS required?

Enhanced

End date (if fixed term)

31/03/2028

Police vetting required?

Yes

Closing Date

30/10/2026

7021

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options
  :
  Including hybrid working.
• Generous Annual Leave
  : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave
  :
  An extra day off for your birthday.
• Pension Plan
  : 5% employer contribution.
• Enhanced Allowances
  :
  Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts
  :
  High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing
  :
  Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support
  :
  Employee assistance programme and wellbeing support.
• Inclusive Networks
  :
  Access to EDI networks and colleague cafes.
• Sustainable Travel
  :
  Cycle to work scheme and season ticket loans.
• Career Development
  :
  Ongoing training and support with opportunities for career progression.

As a Caseworker, you will provide structured, tailored support plans based on holistic assessments for individuals affected by antisocial behaviour. You will make initial contact with victims via the telephone, then tailor the support to them explaining our services, and assessing the impact of antisocial behaviour. Your responsibilities will include developing, delivering, and monitoring safety and support plans, providing resources, interventions, and information to service users.

As a Caseworker you will:

• Make calls to offer support to victims of antisocial behaviour, delivering immediate support.
• Develop, deliver and monitor safety and support plans for those affected by antisocial behaviour who accept ongoing support, which will include providing resources, interventions, and information to all service users.
• Liaise and actively engage with other local providers to share information on the VS service offer and options for victims and survivors
• Use a bespoke case management system to maintain accurate and confidential records and contribute to monitoring…