Case Manager Shelter Plus Care

Under general supervision, performs case management, service coordination, screening and assessments for mentally ill, co-occurring, substance abuse, HIV+/AIDS and chronically homeless individuals. Work involves identifying individuals who meet criteria for the Shelter Plus CoC program. Once an individual is accepted into the Shelter Plus CoC program case manager assists individual in meeting needs; assisting with finding safe and affordable housing, coordinating available resources and monitoring service delivery.

Employee serves as a primary case manager in providing supportive counseling and intervention. Work involves ensuring the physical, mental, medical and social well-being of the individual. Employee documents individuals' progress and maintains records in accordance with program policies and procedures. Employee transports consumers. Employee prepares program reports. Reports to the Program Administrator.

Provides consultation to consumers to assess their social, health, and vocational needs; assists consumers' in obtaining information regarding appropriate community services programs and makes referrals to those programs. Implements goals and objectives by linking consumer to appropriate services; transports individuals in program in pursuit of living arrangements. Conducts consumer pre-screening and intake interviews. Conducts monthly housing inspections. Conducts annual and/or as needed HQS inspections.

Acts as liaison between landlords, residents and/or agency. Monitors mental status of consumers through home/office visits; records observations; evaluates and monitors progress through service delivery. Ensures that any children in program are getting their needs met. Works with the Portsmouth Homeless Hotline and other Shelter Plus CoC agencies regarding the rights and needs of homeless citizens and to assist with ending chronic homelessness in Portsmouth.

Plans workshops/training/meetings related to developing programs that meet consumers' needs. Attends program, agency and PCAN case reviews. Ensures that departmental policies and procedures are followed. Ensures that HUD Grant policies and procedures are followed. Responds orally or in writing to inquiries from general public/prospective consumers regarding program goals and objectives. Prepares statistical and financial reports and presents findings to supervisor.

Enters required information into EHR and HMIS databases. Attends related training/workshops. Performs other related work as required. Individual assignments will be determined by supervisor based on current workload and department needs.

Knowledge of Job: Has considerable knowledge of the principles, practices, and techniques of psychosocial rehabilitation, crisis intervention, case management, and mental health issues. Has considerable knowledge of the literature, trends and developments in the field of psychosocial rehabilitative services. Is skilled in promoting the integration of services for psychosocial rehabilitation among a variety of service agencies. Is skilled in assisting, coordinating, and supervising the activities of mentally ill consumers.

Is able to use standard office equipment, including a telephone, calculator, copier, facsimile, etc. Is able to compile information from a variety of sources and prepare clear and concise reports. Is able to respond quickly and effectively in a variety of emergency and nonemergency situations. Is able to effectively express ideas orally and in writing. Is able to exercise considerable discretion in handling confidential files and cases.

Is able to establish and maintain effective working relationships as necessitated by work assignments.

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