Case Manager II - Stability

Agate is a nonprofit organization whose mission is to end homelessness and relieve hunger through action and advocacy. We provide emergency services, shelter, and housing programs for individuals and families. We encourage applicants with lived experience to apply (anyone who has not received services from Agate within the last two years is welcome to apply). We believe that housing is a basic human right.

• Integrity:
  Always doing what's right, even when it's not easy or popular.
• Equity:
  Challenging unfair systems and making changes that better support those most affected by homelessness and hunger.
• Humanity:
  Recognizing how these issues affect everyone, building trust, and forming strong relationships by understanding people's needs.
• Creativity:
  Finding new and original ways to meet the community's needs.

Reports To:

Program Manager
- Housing Stability, North or South

Work Schedule &

Location:

This is an in-office position, with flexibility for occasional remote work or adjustments to daily schedule as operational needs allow. Core working hours fall between 8:00 a.m. and 6:00 p.m., with flexibility in start and end times.

Full time, Non-Exempt

• Compensation: $26/hr
• Union Representation by the AFSCME Local 999
• Benefits:
  Medical, Vision, Paid Dental, Group Term Life, 401k Profit Sharing, 4 weeks PTO, 11 Holidays

The Case Manager II
- Housing Stability provides housing-focused, resident-centered case management to individuals and families living in Minneapolis Public Housing Authority (MPHA) communities. The position builds relationships with residents, identifies barriers to housing stability, coordinates resources, and provides timely support to help residents maintain their housing and achieve self-directed goals.

The Case Manager II
- Housing Stability will be dedicated to an assigned MPHA Asset Management Project (AMP) and its associated properties, serving residents in senior and disability housing, family housing, mixed-population communities, or scattered-site properties.

While core responsibilities remain consistent across assignments, day‑to‑day service priorities and resident engagement approaches will be tailored to the unique needs of each community. Assignments will be determined based on resident needs, relevant experience, candidate interests, and organizational staffing priorities.

• Build trusting, professional relationships with residents through proactive outreach, regular check‑ins, and accessible, voluntary service engagement.
• Assess resident‑identified needs and strengths; develop, implement, and update individualized housing stability and service plans with residents.
• Provide eviction prevention and housing stabilization support, including early intervention around lease compliance concerns, rent or income changes, and connections to available resources.
• Assist residents with benefits and resource navigation, including referrals for income supports, employment, healthcare, food, transportation, and other community services.
• Coordinate with MPHA property management to address resident concerns and prevent housing loss while maintaining appropriate professional boundaries and confidentiality.
• Provide crisis response, de‑escalation, problem‑solving, and referrals to appropriate internal or community‑based services as needed.
• Educate residents about lease obligations, tenant rights and responsibilities, and ways to communicate concerns with property management.
• Collaborate with Agate colleagues, specialized case management positions, and community providers to connect residents to appropriate services without duplicating specialized roles.
• Provide services at assigned…