Case Manager II Eligibility

Agate is a nonprofit organization whose mission is to end homelessness and relieve hunger through action and advocacy. We provide emergency services, shelter, and housing programs for individuals and families. We encourage applicants with lived experience to apply (anyone who has not received services from Agate within the last two years is welcome to apply). We believe that housing is a basic human right.

Agate is a nonprofit organization whose mission is to end homelessness and relieve hunger through action and advocacy. We provide emergency services, shelter, and housing programs for individuals and families. We encourage applicants with lived experience to apply (anyone who has not received services from Agate within the last two years is welcome to apply). We believe that housing is a basic human right.

• Integrity:
  Always doing what's right, even when it's not easy or popular.
• Equity:
  Challenging unfair systems and making changes that better support those most affected by homelessness and hunger.
• Humanity:
  Recognizing how these issues affect everyone, building trust, and forming strong relationships by understanding people's needs.
• Creativity:
  Finding new and original ways to meet the community's needs.

• Reports To:
  
  Program Manager
  - Housing Stability, North or South
• Work Schedule &
  
  Location:
  
  This is an in-office position, with flexibility for occasional remote work or adjustments to daily schedule as operational needs allow. Core working hours fall between 8:00 a.m. and 6:00 p.m., with flexibility in start and end times.

Full time, Non-Exempt

• Compensation: $26/hr
• Union Representation by the AFSCME Local 999
• Benefits:
  Medical, Vision, Paid Dental, Group Term Life, 401k Profit Sharing, 4 weeks PTO, 11 Holidays

The primary objective of the Case Manager II
- Benefits & Eligibility is to help Minneapolis Public Housing Authority (MPHA) residents access benefits, complete required MPHA recertification processes and income change updates, connect to income supports and community resources, and receive individualized services that strengthen housing stability and overall well-being.

This position provides resident-centered case management, benefits navigation, and recertification support across assigned MPHA properties. The Case Manager works directly with residents to identify needs and goals, understand eligibility and recertification requirements, complete benefit applications and renewals, prepare for annual and interim MPHA recertifications, support required income change updates, gather verification documentation, resolve barriers, and connect to longer-term community supports. The role also works collaboratively with MPHA staff, Agate team members, resident leaders, and community partners while maintaining appropriate confidentiality and resident choice.

• Provide resident-centered case management to MPHA residents, with an emphasis on benefits access, income stability, and housing stability.
• Meet with residents to identify needs, strengths, goals, and potential eligibility for public benefits, income supports, and community assistance programs.
• Assist residents with benefit applications, renewals, MPHA annual and interim recertification requirements, and required income change updates, including gathering verification documents, completing resident portions of required forms, tracking deadlines with follow-up and problem solving when barriers or delays occur.
• Help residents understand benefit and MPHA recertification notices, income change reporting requirements, requests for verification, and requested next steps, and connect them with the appropriate MPHA staff, public agency, community provider, legal resource, or advocacy support when additional assistance is needed.
• Help residents understand benefit-related notices and connect them with the appropriate public agency, community provider, legal resource, or advocacy support when additional assistance is needed.
• Develop individualized service goals and follow-up plans with residents, using warm referrals and coordinated handoffs whenever possible.
• Provide regular on-site office hours, outreach, and individual meetings at assigned MPHA properties, including in-home visits when appropriate and requested.
• Support residents in addressing barriers that may affect housing stability, including income, food access, transportation, utilities, health…