Quality Assurance Program Assistant

Are you eager to be a part of the change and care that assists youth in our community? Do you have experience that can help support New Avenues mission to lift young people facing houselessness and provide them with the skills and resources to lead healthy, independent lives. New Avenues for Youth seeks a dedicated and compassionate Quality Assurance Program Assistant to join our team.

As a Quality Assurance Program Assistant, you'll be supporting staff serving as a consistent and intentional guide for youth navigating difficult paths. Your skills and experience will provide the assistance needed for these direct service staff to maximize their time engaging with the young people that we serve.

• Make an Impact: Provide consistent administrative support to staff that in turn positively impacts the youth being served.
• Thrive in a Supportive Team: Join a collaborative and inclusive environment where your contributions are celebrated.
• Grow as a Professional: Receive ongoing training and mentorship.
• Enjoy a Robust Benefits Package: We value your well-being and offer a robust benefits package that includes:
• Full health, vision, and dental insurance at zero cost to the employee (with options to cover family members), to ensure your physical and mental health are prioritized.
• Generous holiday, personal, and paid time off (PTO) allowances to support your work-life balance and personal needs. Roughly five weeks of available time in year one with an additional week added in year two.
• Discounted gym memberships to encourage a healthy and active lifestyle.
• Access to free counseling services to help you manage stress and maintain your emotional health.

At New Avenues for Youth, we envision a community where all young people thrive. We recognize that historical inequities and intersecting forms of oppression have created barriers for many. We are unwavering in our commitment to dismantling these barriers and fostering a truly equitable space where every voice is heard and valued.

• A Subject Matter Specialist:
  You bring to this position a knowledge base that benefits the role and the department as a whole.
• Detail-Oriented:
  You understand the importance of thorough and accurate reporting in non-profit settings and are skilled at spotting and correcting inaccuracies, as well as explaining your findings to others.
• Someone Who Enjoys Teaching Others:
  You like explaining new technical concepts to others and engaging in ongoing one-to-one coaching and group coaching around data and documentation standards.
• Growth-Oriented:
  You embrace continuous learning, seeking new knowledge and skills to better support yourself and the youth that are served.
• Equity:
  You understand how systemic oppression impacts the lives of youth in programs and the systems that influence these struggles. You approach this world with humility and a deep sense of growth and learning.

• Performs completeness checks and ensures file compliance with various standards (including HUD, FYSB BCP, and other local, state, and federal contracts and CARF accreditation)
• Perform data entry in the database system in collaboration with other members of the program teams following established procedures, requirements
• Assists in the monthly tracking and distribution of youth participant rent subsidies
• Conducts quarterly stakeholder and youth participant surveys
• Maintains reduced fare public transit ordering and reporting…