Abuse Counselor

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requisition no:884914

agency: children and families

working title: abuse counselor -

position number:

salary: $37,000.08 annually / $1,423.08 bi-weekly

orlando, ocala, lakeland, palm bay and rockledge, florida

open competitive

monday – friday

(shift start times between 7am – 10am)

this is not a telework position.

this posting will be used to fill position vacancies in career service.

current employees will be compensated in accordance with the dcf salary policy.

this is professional work protecting children and vulnerable adults as a team member at the florida abuse hotline. The employee(s) allocated to this class, assess allegations of abuse, neglect or abandonment of children, and abuse, neglect, or exploitation of vulnerable adults. The employee(s) will determine if the information meets statutory criteria for an investigation or referral to an appropriate agency.

• conduct thorough assessments via telephone and analyze information received electronically to assess for indicators of abuse, neglect, or abandonment of children and for indicators of abuse, neglect, or exploitation of vulnerable adults.
• research appropriate information systems to determine prior history to assist in the safety and risk assessment of alleged victim(s).
• enter reports in the appropriate information system.
• assign cases to appropriate department of children and families county units for investigation.
• receive and refer, as appropriate, complaints against vendors, related licensed facilities, and department employees that may include human rights violations, inappropriate treatment, and inadequate services.
• provide supportive assistance and referral services for persons in need.
• maintain professional respect with field investigative staff, supervisors, and other adult and child protective service professionals in both public and private sectors.
• performs other related work as required.

• a high school diploma or ged equivalent and four years of law enforcement experience or active military service (honorably discharged or status that current service reflects serving honorably);
  or
• an associate degree or 60+ credit hours from an accredited college or university and two years of professional work experience (see examples below) or two years of law enforcement experience or active military service (honorably discharged or status that current service reflects serving honorably);

examples of professional work experience could be, although not limited to :

intake specialist

case management

contact center experience (inbound calls, complaint resolution)

guardian ad litem or similar child advocate role

family support worker

group home worker

teacher/teacher’s assistant/aide

therapeutic assistant

family intervention specialist

home health aide/cna

healthcare practitioner (lpn, rn) or similar profession

nursing facility assistant

paramedic/emt

law enforcement dispatcher/communications officer

security/safety officer

emergency management deputy/director or similar position

investigator (sworn/non-sworn) for a government entity

other welfare, education, first responder, emergency management or medical professional jobs that occur in high-paced, high-stress environments that require critical decision-making to occur.

or

• a bachelor’s degree from an accredited college or university.

an official letter from the college/university registrar or unofficial transcriptions with anticipated graduation dates and credits earned must be provided for all diploma/degree requirements.

proof of conferred degree such as official transcripts or copy of diploma/degree must be…