Outreach Specialist, TOEP

Position:
Outreach Specialist, TOEP

Location:

Santa Clara County (3150 Almaden Expressway San Jose Ca 95118)

Reports to:

Program Manager

Employment Type:

Regular, Full Time, Non-Exempt Compensation: $30.89 Hourly ABOUT HOMEFIRSTEstablished in 1980, Home First is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.

OUR VALUES Kindness:
We act with empathy toward others.

Passion:
We ignite change to fulfill our mission.

Excellence:
We deliver exceptional service to our communities.

PROGRAM OVERVIEW The goal of the Rapid Re-Housing (TOEP) program is to provide housing stability for homeless individuals and households in Santa Clara County. We aim to achieve this goal by providing participants with comprehensive supportive services to help them attain permanent housing, including outreach and engagement, intensive, individualized case management services, housing search, and temporary financial assistance.

REPORTING RELATIONSSHIPThis role reports to the Program Manager.

PRIMARY RESPONSIBILITIES Direct Client / Property Service (80%)Understanding of working with a diverse Homeless population in Santa Clara County Perform outreach services, contacting homeless persons in all places where they congregate including, encampments, shelters, etc.

Provide home-based outreach to TOEP participants with the goal of re-engagement in program participation

Provide outreach to potential landlords throughout San Jose, link with TOEP Housing Specialist for engagement

Provide TOEP participants seamless linkage to TOEP Case Manager and Housing Specialist Encouraging participant re-engagement efforts as needed

Transport participants in an agency vehicle, to shelter, TOEP office, or other appropriate destinations

Refer located clients to Case Manager immediately and no later than 1 business day Ensure TOEP referrals meet the suitable criteria

Track located and unable to locate referrals through internal trackers etc.

Understand and engage in executing various outreach strategies to locate and reengage program participants in services

Conduct intake assessments as appropriate to determine client acceptance into the TOEP program

Ability to listen, comprehend, and effectively communicate information both in writing and orally with all individuals

Complete all appropriate data collection, HMIS data entry, documentation, paperwork, and tracking of activities within 3 business days

Make timely and accurate decisions in emergency or crisis situations with awareness of the need for the safety of all clients, staff, or volunteers involved

Provide access to emergency interim housing, or shelter to unsheltered program participants

Monitor and update outreach list/referrals trackers

Weekend and after-hour support required as needed

Utilize supervision appropriately, maintaining open lines of communication and providing updates on activities regularly

Know and follow agency and program policies and procedures

Properly report any suspected cases of abuse

Collaborate with team members to provide participants wrap-around support services

Participate in training and education opportunities to maintain and improve proficiency

Other duties as assigned Documentation (20%)Document, via progress notes in HMIS all case management activity within 3 business days and maintain all other case file paperwork and documentation

Participate in ongoing analysis of and program alignment with industry best practices

Proactively and consistently improve the quality and effectiveness of the program services

Maintain thorough, accurate records of program activities with every program participant, as required by grant contracts

General (10%)Attend all meetings relevant to the position

Assist with office-related tasks as needed

Assist with other duties assignedBENEFITSHomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’…