Eligibility Worker

• Location Eligible for remote work,635 Northridge Drive Northwest,Pine City, MN, 55063,United States
• Base Pay $46,722.00 - $60,742.50 / Year
• Job Category Eligibility Work, Health and Human Services, Financial Services

Location : Pine City, MN (Position may be eligible for telework)

Performs intermediate technical work receiving and processing eligibility applications, evaluating, determining and re-determining eligibility, referring clients to service workers, preparing and maintaining files and records, and related work as apparent or assigned. Work is performed under the limited supervision of the Financial Assistance Supervisor II.

• Interviews individuals to obtain required information to determine initial and ongoing eligibility for assistance programs; completes required forms; documents case records.
• Provides back-up caseload coverage for absent staff or vacant positions within the unit.
• Provides on-the-job training for new and experience eligibility works on policies, procedures and program requirements.
• Explains the benefit program rules and regulations; explains client rights and responsibilities.
• Completes eligibility determination; applies program regulations to determine eligibility and benefit amount; documents case record to show that regulations are applied correctly; completes worksheet to show verification of eligibility requirements; gathers information through written correspondence and oral contacts.
• Refers individuals to social workers and other programs, services and resources as a result of the overall assessment of the situation.
• Prepares, reports and maintains records; maintains and manages the ongoing caseload; files cases; prepares correspondence.
• Receives and responds to inquiries in person and via the telephone.
• Identifies potential fraud issues, documents and makes appropriate referrals; assists Fraud Prevention and Welfare Fraud Investigators in preparing cases for prosecution, and provides testimony in civil or criminal court as needed.
• Assists and/or provides input in the implementation of new County policies and procedures.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Three years of clerical experience or experience working with the public, or some combination of the two, totaling three years or
• Two years of clerical experience in a social services/human services agency or
• Two years of study at an accredited two- or four-year college or university or similar institution, with emphasis in the behavioral sciences, business, human services, or closely related subjects (at least 23 quarter credits or 16 semester credits) or
• Also, a valid Driver’s License.

General knowledge of the principles and practices of public social service organizations; general knowledge of current social, economic and health problems and of human behavior and social functioning; ability to analyze facts and exercise sound judgment in arriving at conclusions; ability to perform basic mathematics including calculating percentages; ability to follow oral and written instructions; ability to organize work schedule, manage workload and meet deadlines;

ability to communicate complex ideas effectively, orally and in writing; ability to prepare clear and concise reports; ability to establish and maintain effective working relationships with clients, associates and the general public.