Victim Engagement Practitioner

At Catch
22 , we are proud of our reputation as a modern and progressive employer. Our 1,300 colleagues and 300 volunteers work at every stage of the social welfare cycle, supporting over 60,000 individuals from cradle to career.

Catch
22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3

Ps'. We achieve this in two ways. First we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

Catch
22 delivers the Victim First Service on behalf of the OPCC. Victim First Serviceis a free, independent, and confidential support service provided to anyone in Leicester, Leicestershire and Rutland who has been affected by crime. We have a team of trained care co-ordinators to help you cope and recover from the impact of crime. This can include emotional and practical support, crime prevention advice, advocacy and support.

Please see full Job Description & Person Specification

The Victim Engagement Practitioner plays a key role in delivering trauma-informed support to victims involved with Leicester City Youth Justice Service. The post exists to ensure that victims are offered timely, specialist support, have opportunities to participate in restorative approaches where appropriate, and are kept informed throughout the youth justice process.

You will ensure that victims receive a high quality service through the effective management of the team’s performance, maintaining organisational and professional standards expected of the victim service. You will ensure that victims’ needs are reviewed and met in line with the key targets and contractual expectations.

You will maintain a close working relationship with police partners, statutory services and voluntary agencies ensuring relationships are effectively managed and pathways of support for victims remain seamless to provide a high quality and consistent service. You will provide management oversight of presenting risks and needs ensuring matters are managed and escalated appropriately and actions taken expediently as deemed appropriate to the presenting situation.

Working as part of Catch
22 Victim Services and embedded within Leicester City Youth Justice Service, the role acts as a bridge between organisations, ensuring victims' voices are heard and their needs are considered within assessment, intervention and decision-making processes. The role contributes to improving outcomes for victims, increasing engagement with support services, and strengthening restorative and victim-centred practice across the Youth Justice Service.

Qualifications

• ** Essential:
  ** GCSE level English and Maths (or equivalent); a recognised qualification relevant to working with children and/or young people
• ** Desirable:
  ** Professional qualification such as DIPSW, CQSW, Diploma in Education Social Work, Diploma in Youth and Community Work, Nursing Qualification, or equivalent recognised professional qualification from agencies contributing to Youth Offending Team activities
• ** Desirable:
  ** Completed Restorative Justice training at levels 1 or 2
• Hours of work: Full time, 37.5 hours per week
• Contract
  :
  Permanent role
• Flexibility: Blended approach of office working, home working, and occasionally supporting with visits across LLR. Working at Victim First office andthere will also be co-location at Leicester City Youth Justice Council offices.
• Closing Date: 26th of October
  2026 (Could close earlier if sufficient…