Person-Centered Services Family Navigator

Starting Rate: $26.75 - $27.25

Schedule:
Monday through Friday 9am-5pm (weekend and evening times as needed by families)

This position requires travel to Lowell, Worcester County, Middlesex County, Plymouth County, Norfolk County and Suffolk as well as occasional travel to DDS offices.

The Person-Centered Services Navigator provides person- and family-centered navigation, service coordination, and individualized planning support for DDS-eligible children, young adults, and adults with autism, developmental disabilities, and/or complex support needs. This role supports individuals and families in accessing services, building skills, increasing independence, and participating more fully in home, school, work, and community life.

Starting Rate: $26.75 - $27.25

Schedule:
Monday through Friday 9am-5pm (weekend and evening times as needed by families)

This position requires travel to Lowell, Worcester County, Middlesex County, Plymouth County, Norfolk County and Suffolk as well as occasional travel to DDS offices.

The Person-Centered Services Navigator provides person- and family-centered navigation, service coordination, and individualized planning support for DDS-eligible children, young adults, and adults with autism, developmental disabilities, and/or complex support needs. This role supports individuals and families in accessing services, building skills, increasing independence, and participating more fully in home, school, work, and community life. The Navigator supports families participating in the DESE/DDS Residential Diversion Program and Agency with Choice services by helping them understand program requirements, develop individualized service plans, coordinate approved supports, monitor service utilization, and connect with DDS, schools, providers, and community resources.

This is an outreach-based position that requires home office setup and travel throughout Eastern Massachusetts. The schedule is flexible and based on the needs of the individuals and families served, including weekdays, evening, and weekend hours as needed.

At Advocates, we provide comprehensive services for people facing developmental, mental health, or other life challenges.

We're a nonprofit, mission-driven organization with a person-centered approach, empowering the individuals we support to make choices, build independence, and live full, meaningful lives.

Our work is rooted in respect, compassion, and inclusion, and we envision a world where individual differences are appreciated and celebrated.

At Advocates, we value the ideas, experiences, and contributions of every employee and are committed to fostering a supportive, welcoming culture where people can learn, grow, and make a meaningful impact.

High School Diploma/GED

• Provide person-centered navigation, supports in a family-centered, culturally responsive, and aligned with DDS and agency requirements.
• Partner with individuals and/or families to identify strengths, needs, priorities, goals, and barriers related to service access, skill development, independence, and community participation.
• Develop, implement, and monitor individualized service plans, goals, budgets, and support strategies in collaboration with individuals, families, DDS staff, schools, providers, and other team members.
• Support families in understanding DESE/DDS, Agency with Choice, flexible funding guidelines, staffing models, documentation requirements and budget utilization.
• Assist families with identifying, arranging, onboarding, and sustaining approved staff and services, including Skills Trainers, respite, community integration supports, family training, professional supports, and other approved services.
• Maintain regular contact…