Well- Support Officer

At N-Compass, we believe carers deserve to be heard, valued and supported. We're looking for an enthusiastic and compassionate Assessment & Support Officer to join our Westmorland & Furness team at our Ulverston office, helping unpaid carers access the support, information and services they need to live well alongside their caring role.

This is more than a job. It's an opportunity to make a genuine difference to people's lives while being part of a supportive organisation where your wellbeing, development and ideas matter.

You’ll work directly with unpaid carers, carrying out person-centred assessments, identifying needs and strengths, and co-producing support plans that help carers achieve the outcomes that matter most to them.

You’ll build trusted relationships, provide information and guidance, connect carers with local services, and ensure their voices are heard. The role involves working across the community, meeting carers where they feel most comfortable and helping them navigate challenges with confidence. A full driving licence and access to a vehicle for work purposes are essential.

You may already have experience in health, social care, community services or the voluntary sector. However, we also welcome applicants with transferable skills and lived experience who are passionate about supporting others.

We're looking for someone who:

• Has excellent listening and communication skills
• Can build positive relationships and work collaboratively
• Is organised, compassionate and solution-focused
• Shares our commitment to inclusion, dignity and respect
• Has a driving licence and access to a vehicle for business use

Our culture is built on kindness, integrity, respect and collaboration. We trust our people, encourage innovation and believe everyone should feel valued, supported and able to bring their whole selves to work.

We offer:

• Based at our Ulverston office, with true hybrid working giving you the flexibility to work from home and in the community.
• 37 hours per week on a permanent contract, subject to funding
• Ongoing learning and development opportunities
• An excellent rewards and benefits package
• Supportive managers and reflective supervision
• A friendly, welcoming team environment
• The opportunity to see the real impact of your work every day

• 25 days annual leave entitlement + bank holidays with additional days for length of service
• An extra day off for your birthday!
• Maximum 37-hour week
• 5% Employer Pension Contribution, 3% Employee Pension Contribution
• Employee Assistance Programme - around the clock access via telephone, email and online, this is a free, independent resource to help you balance your work, family and personal life
• Westfield Mosaic Health Plan, which enables you to be reimbursed for a range of treatments including dental, optical, therapy treatments, wellbeing and alternative therapy treatments
• Death in service benefit
• Bereavement Counselling
• Probate Helpline
• Family Friendly Policies
• Monthly Employee Award
• Buying and selling annual leave
• 3 hours off for Christmas shopping
• Learning and Development Opportunities
• Dynamic, innovative, fun organisation

If you're looking for a rewarding role where people come first and your work truly matters, we'd love to hear from you.

If you require any reasonable adjustments to participate in the selection process, please contact the People Services team using the details on our website.

05-11-2026